2012년05월01일에 대한 Hotels.com 고객의 이용 후기
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2012년03월04일에 대한 Hotels.com 고객의 이용 후기
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"고객 만족"2012년02월06일에 대한 Hotels.com 고객의 이용 후기
정말 친절해서 감사 합니다. 출장동안 정말로 편안하게 지낼 수 있었습니다.
"오래되었지만 깨끗하고 편안하게 관리되고 있는 호텔"2012년02월04일에 대한 Hotels.com 고객의 이용 후기
회의관계로 4일 숙박했습니다. 오래된 시설이지만 오히려 아늑한 분위기입니다. 전자랜지와 싱크 식기류가 있어 부실한 호텔제공 아침식사말고 간단한 아 침을 만들수 있습니다. 소음관련 의견이 있던데 주변 업소나 행인의 소음이 없는것은 아니지만 그닥 심하지 않습니다
2012년02월03일에 대한 Hotels.com 고객의 이용 후기
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호텔 정책에 따라 추가 인원에 대한 요금이 부과될 수 있습니다.
체크인 시 각종 서비스 이용 요금이 발생할 경우를 대비하여 정부에서 발급한 사진이 부착된 신분증과 신용카드가 필요합니다.
고객이 별도로 요청한 사항은 체크인 시 가능한 경우에 한하여 제공되며 추가 요금이 부과될 수 있습니다. 또한 반드시 보장되지는 않습니다.
**이 편의시설은 일부 객실에서만 이용이 가능할 수 있습니다. 일부 편의시설에는 추가 수수료가 부과될 수 있습니다.
Bella Tosca Day Spa에는 커플용 방을 포함하여 15개의 트리트먼트실이 마련되어 있습니다. 제공되는 서비스로는 마사지, 얼굴 트리트먼트 서비스, 바디랩, 바디스크럽이(가) 있습니다. 아로마테라피을(를) 비롯한 다양한 트리트먼트 테라피를 이용하실 수 있습니다. 본 스파에는 사우나이(가) 마련되어 있습니다. 본 스파에는 평화롭게 휴식을 즐길 수 있는 부티크이(가) 마련되어 있습니다.
월요일에는 스파를 이용하실 수 없습니다.18 세 미만의 어린이는 보호자가 감독하는 경우에 한해서만 스파에 입장할 수 있습니다. 18 세 미만의 투숙객은 스파에 입장하실 수 없습니다.
Terrace Cafe - 수영장이(가) 보이는 이 커피숍에서는 아침식사, 점심식사 및 저녁식사을(를) 제공합니다. 어린이 메뉴이(가) 제공됩니다.
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아래 기재된 레크리에이션 활동은 숙박시설 내 또는 숙박시설 부근에서 이용하실 수 있으며 이용 시 별도의 요금이 부과될 수 있습니다.
일부 숙박시설의 경우 이용하지 않은 편의시설 및 서비스에도 적용되는 추가 요금이 있습니다. 또한 정부에서 부과하는 수수료 또는 세금이 체크인 또는 체크아웃 시에 청구될 수도 있습니다. 본 숙박시설에서는 다음과 같은 사항에 대해 금액이 청구됨을 고지합니다.
당사에서는 숙박시설에서 당사에 제공하는 모든 금액을 포함시키고 있지만, 금액은 숙박 기간 또는 예약된 객실 등의 기준에 따라 다를 수 있습니다.
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목록에 기재된 액수 중 일부 요금이나 보증금은 세금이 합산되지 않은 액수이며 변경될 수 있다는 점을 유의하여 주시기 바랍니다.
호텔 정책에 따라 추가 인원에 대한 요금이 부과될 수 있습니다.
체크인 시 각종 서비스 이용 요금이 발생할 경우를 대비하여 정부에서 발급한 사진이 부착된 신분증과 신용카드가 필요합니다.
고객이 별도로 요청한 사항은 체크인 시 가능한 경우에 한하여 제공되며 추가 요금이 부과될 수 있습니다. 또한 반드시 보장되지는 않습니다.
Spain’s foothold in California began here with Mission San Diego de Alcalá, a tourist-friendly church built in 1769. Nearby, Old Town’s historic buildings feature trendy bars and restaurants. Other major attractions include SeaWorld, Qualcomm Stadium, and Mission Bay Park, the nation’s largest waterfront park. South in Point Loma, the Cabrillo National Monument offers panoramic views of San Diego.
샌디에이고 지역의 모든 호텔 보기"Beautiful rose garden"
Parking system and availability was disappointing. Room furniture was on the old side. We stayed in a courtyard with the beautiful roses. It was a great setting in the sun to relax, have a drink talk with friends.
"2 hours for room service Breakfast"
I have stayed at this hotel a number of times, Only because it is a host hotel for events that I must attend. Every time I stay at this place gets worse, I'm sure in its day it was wonderful. This time I ordered room service for breakfast so I can get ready at my leisure. After 1 hour no food, called they said its on its way, 30 min later called again, […] at they said oh they will send it right up. Called 20 min later. And was informed that it was sitting there but they did not know the room number. First i was dumb to get the room service in the first place but common. in all the calls no confirmation of room. The next time I do this event I'm staying at one of the other hotels in the area. I Will not Return. 더 보기
"Beautiful Place to Stay"
This place was great after getting another Hotels.com place in San Diego we arrived at and where not happy with at all, we check out of that one in 5 minutes and had to scramble for a place. We arrived and it was such a relief. This place is airy, nicely decorated, big, and a great location within this resort type hotel. Room door was squeaky so much […] we had to limit the ins and out but other than that it was a huge relief after the run down motel we booked the same day and couldn't get a refund. Beware if you show up and you do not like it your stuck unless you dish out more money for another hotel. 더 보기
We are so pleased that you were able to change hotels and stay with us. Thank you for posting your review and I hope that we have the opportunity to serve you again in the future on your next visit to beautiful San Diego.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개The beds were very uncontrable, old and make so much noise, I will never stay there again!!
Thank you for your online review. I am sorry that you felt our beds were uncomfortable and noisy and that you would not return to the hotel. Please know that we take every review seriously and this will be looked into. Again, thanks.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개"Town and Country in San Diego - very nice."
이 고객님은 의견을 남기지 않았습니다.
Thank you.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개"Town n coutry resort"
The bathroom was small.i was chargrd 20 dollar's for parking on top of my nightly rate...horrible!The room was hard to locate as well.
I apologize that the restroom was not as big as you would have liked and that you had trouble finding your room, we do have signs on the property, as well as a property map that is handed out at checkin and we have over 700 employees that are usually around to assist with directions. Regarding the parking fee, we do not charge $20.00/night ever for parking. Please verify on your invoice and call our billing office if you were in fact overcharged and they will rectify this immediately. Thanks.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개"I would definately stay in this hotel again!"
The hospitality of the staff was very impressive and I was very satisfied by them. They were friendly and willing to accomodate me as a guest. My room was very comfortable and large with plenty of room for up to 8 visitors. The only thing that I might point out is that the restaurants located on the resort grounds smelled "old" inside but other than […] that I was quite satisfied with my stay at the resort! 더 보기
Thank you so much for your comments on our staff, we appreciate your taking the time to let us know how friendly and accommodating they were. Your comments on the old smell in the restaurants will be referred to our food and beverage management so that they can rectify this problem. Again, thanks, we appreciate your patronage.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개이 고객님은 의견을 남기지 않았습니다.
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"Great Hotel if you are going to a convention there"
Can't beat the convenience of walking a couple steps over to the convention center for your conference. The hotel isn't near anything else exciting, you'll need a car for that but if you're going a convention it's perfect.
Thank you for your kind comments. We are within walking distance of San Diego's largest shopping center and the Riverwalk Golf course, and the bellmen will take you within a 5-mile radius of the hotel to places like Old Town. There also is a trolley right on property that can take you around if you don't have access to a personal vehicle. Our concierge can assist you with suggestions.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개"Not Happy"
Two many things to list that went wrong.
"Watch for the hidden fee"
when I booked the hotel through hotel.com, the parking/Wi-Fi was "not mentioned" and the hotel.com does not know it either retrospecitively. As most hotels around hotel circle are free parking, this hotel charges $XX per day [two digits], a fee so high and not even mentioned upfront is misleading. Front desk people are not very helpful either.
We apologize if you were unaware of the parking and internet fees. In checking the Hotels.com website is does note the charges for both items, perhaps you missed them, and for this we apologize. Thank you for your comments.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개이 고객님은 의견을 남기지 않았습니다.
Staff was very helpful and friendly. Made our stay very enjoyable.
Thank you for posting your comments on our staff. We are so pleased that they made your stay that much more enjoyable. We hope to have you back soon.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개"Great Location and ambiance"
The hotel is very conveniently located in San Diego. We were only 5 minutes from downtown, and we were right around the corner from the mall. Sea WOrld and Qualcomm were very close as well. We had good service. The only bummer is that you don't have free parking and you have to pay to have a fridge in your room.
Thank you for taking the time to comment on your stay at the Town and Country. We appreciate your staying with us and hope to have you come again.
타운앤드컨트리 리조트 앤드 컨벤션 센터 (Town and Country Resort & Convention Center)의 답변 1개The setting was excellent. My one complaint is parking is terrible. I have stayed there twice. Both times the hotel has had an event at its convention center. They do not tell you this when you book a room. All the parking is metered in and out with just one way to get out. If you need to leave when an event has finished, it will take you at least half […] an hour to leave the parking lot. Because of the parking issue I am not sure if I would stay there again. 더 보기
"Not suitable for conference stay"
Very disappointed. For a convention hotel, the rooms are unsuitable and too small. No desk to work on and the internet connection lousy. The walls are too thin. The smell was also unbearable. (likely that it was tried to get rid of someone smoking in the room at some point) The staff at the coffee shop just wasn´t up to the job of serving a long line […] up and was nearly falling asleep serving. The worst thing though was receiving a package. Told to pick a "message" up at the Front Desk, to be told I would have to pick it up at the "Package Room" at the other end of the resort, just to find no one there. Finally I manage to get someone giving me my package I have to pay a $5 per package fee. Seriously, despite other hotels charging a fee like this they at least deliver it to your room. To have to pick something up yourself and then being charged a "service" fee is simply ridiculous. 더 보기
"Dissapointed and irritated."
The grounds were beautiful and that is the only positive thing I had to say. I got sick staying here because of the cold. The doors wouldn't close, the room was porley designed and layed out. The lamps shocked me. When I told them the heater wasn't working, the maintenance call came back and he didn't come by. He stated that the heater wouldn't come […] on until it hit 60 degrees outside. 60 !!!. I'm from the north and that is even to cold for me. I got sick. You have to pay an additional 12 day for parking which I also think is rediculous. The place was a ghost town. This place is not set up for the casual business traveler, but for large events - This became obvious to me real quick. Would not recomend. 더 보기
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"Nice hotel in a great location!"
Booked this hotel for two nights last minute. We were very happy with our room, and the overall resort / hotel. It is a huge place. We left our kids at home, but we noticed that there were many familes there, and lots of activities to keep them entertained. Behind the hotel is the MTS Train, that takes you to all the tourist spots in San Diego. We used […] it and had no problems. Also behind the hotel is a huge mall with lots of great stores. We have already recommended it to multiple people, and we would stay there again. 더 보기
"Town and Country Resort & Convention Center"
Yes overall is good. Room is clean and price is reasonable; however, we need to pay $11 for the parking.
"Hard to Find the Silver Lining"
Where do I start? Check-in was a nightmare. We arrived at 9:45pm. With four representatives behind the counter (two of which were on the phone), the wait in line was over 35 minutes. If there was any saving grace, the reps were friendly and professional. I was amazed that we were required to pay for a packed there level parking structure which was nowhere […] near our room. It's a shame that pics can't be posted along with these reviews. It would be quite a revelation to compare the website room pics to the room pics we took. This "luxury" resort has rooms comparable to those you'd see in seedy motels in a movie. If all-you-can-eat restaurants use furniture and floor colors and patterns to curb your appetite to limit your stay, then the Town and Country Resort & Convention Center must use their unsightly, outdated wallpaper and carpet to ensure the limited stay of their guests. Now, true, this was at night but amazingly we were even less impressed with the resort in the morning. After a 15 minute jam in the parking lot to get to the pay booth, checking out was a repeat of the check-in fiasco. Needless to say, I, my wife, and my kids are all in agreement that this vacation getaway is a definite "please stay-away". Oh, by the way, the TV remote didn't work with the TV that had non-functioning buttons. 더 보기
"LOCATION"
The staff was awesome. To those who have never used a conceirge, use theirs, You can't go wrong. The room was out-dated but fit the theme of the hotel. Pillows could have been softer. Now, for those who need to travel around San Diego, use the trollie that has a stop behind the Parking Lot. Really Nice. We went to two games and did not have to pay additional […] parking fees at PETCO. It was $5 for all day travel. The property was huge with many choices for food, beverage, etc. Got lost a few times but the staff was was really friendly and gave great directions. Would I stay here again. YES. 더 보기
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"town & country in san diego"
The room smell's musty & mildew. I thing the rooms need to be remodelled.
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"Don't get stuck in the old part of this place."
I was stuck in one of the older buildings and the room was embarrassingly out of date and falling apart! To add to that, every night I was only given one clean towel and no wash cloths. The bed was uncomfortable and it wasn't that cheap at all. Don't stay here! I will not be back.
"Beware! Check what room they put you in!"
I will have to say the resort is pretty big. The pictures are misleading. There is a really nice and big tower with a lot of guest rooms, but what they have not included in the pictures is an area of the resort with old buildings. Im going to guess 1950's. Looks like an old motel and they have just added to the grounds over the years. The grounds are […] nice, but check which buildings they are putting you in. We got stuck in the 1950's room. They smell. The walls are paper thin and if you like grandma's house from 1981 this might be the place for you. We got there and the room had no hot water. Seems to be an issue with this place. Parking was 15 bucks but they were offering parking and wi-fi for 9.99. So much for that. We were less than 300 yards from the front office and couldnt connect to the internet due to "low signal". At least parking was cheaper. Also we couldnt find any parking. We had to park in the middle of the road with our hazards to unload our bags and my husband had to park at least a five minute walk away. We would never stay here again. I took pictures to show how bad this old building is but there is no place to upload pictures. Please call and check before booking this resort to see what room you will be getting! 더 보기
"This ageing property needs to be renovated"
Our room had some seriously old furnature and plumbing but fine bedding and was very clean. Sprawling propery is kind of nice but everything in it is at least 20-50 years old. Time for an.
"Rooms need updating but grounds beautiful"
This place is huge. The grounds were charming and location of this hotel was great... right next to Fashion valley mall and golf course. The rooms, although spotless, were small and very dated (in style about 20-25 years ago). The room we stayed in didn't appear to be used much and sliding mirrored closet doors were off their tracks which we fixed […] fairly easily ourselves. Some TLC and investment into this facility could bring it back to its 1980's splendor. The grounds are beautiful and peaceful. 더 보기
"town and country experience"
I really don't think they need to charge for parking, especially in a lot of that size. Also, the line to check in was unacceptably long. I know it was a holiday weekend, but that was a bit ridiculous. The parking structure had an extremely low ceiling, really low and kind of scary to drive through. On the positive side, I think the hotel was clean […] and relatively quiet. 더 보기
"parking"
Parking is at a premium at this property. I was charged for parking and wi-fi access which is usually included in the price of the hotel or offered for free. The only time I am charged for parking is in Chicago, NYC and so on where the property is a high rise. Even with the limited access to parking there were very few spaces close to my room as every […] inch was occupied. As for the room; it was clean and comfortable. Check in and out was easy. 더 보기
The staff could have been friendler upon arrival but the whole experience is worth repeating. Air conditioning would make things so much more pleasant!
"Town & Country Resort was great!"
My family and I enjoyed the resort amenities such as pools and restaurants, as well as being in such a centrally located area to all of San Diego's great attractions and beaches. We would definitely stay there again!
VERY outdated, the room was so humid the sheets were wet, 15 dollar parking for a hotel 5 miles away from downtown, A complete waste of money.
"Overall, not bad"
Overall, the experience was pretty good. The room was large & clean. The front desk was flooded when we arrived, and probably could have been handled better. The grounds are beautiful, and there are multiple swimming pools and on-location amenities. The parking is horrible, especially as they charge for parking. I did not initally realize that sheets […] & towels are not automatically changed, as an effort to conserve water, but they will do so upon request. 더 보기
"Check which building you get for Town and Country"
I have stayed at the Town and Country in the past for business as well as family trips and we had been satisfied with the room and property. For this stay however, I got a room in the much older section of the hotel. The room was much smaller, and the bathroom was tiny, not a great situation for a family of four. In addition, the shower diverter was […] not working properly, but maintenance did get it fixed within the hour. The beds were not very comfortable. Another concern is parking. If the hotel is nearly full, parking for the older section is not adequate, not enough spaces available. One is forced to hunt for a space, or use the garage or large lot that services the tower rooms. In my case those lots were about a 1/4 mile from my room. I would suggest that guests confirm with the hotel which building their room will be in, and change if possible to one of the newer rooms, perhaps in the towers. 더 보기
Though the rooms could use a remodel to update carpet and bathroom, the facility and grounds more than made up for that. If you have more than 2 people in the room it is a bit cramped.
"Old and outdated for the price q"
Many better choices of hotel in the erea so stay away from this hotel
"Room clean but weird"
The room was clean, the bed and pillows were comfy. The decor in the room is weird, blue floral drapes, blue carpets and a chandelier. Minimal lighting. Landscaping is very pretty, garden feel. I enjoyed the pool and the whirlpool!
"You Get What You Pay For"
It wasn't the worse... but definitely not the best. My girlfriend, who is white (i'm black), even noted, "Wow, they put all the minorities in this back tower." We really didn't see anyone white in our tower, but there were plenty of white people in other, closer towers. Just stating our observations. Also, the lady at the check-in desk was extremely […] rude. 더 보기
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"Town & Country San Diego, CA."
Beautiful landscapping with tons of trees and flowers. This hotel makes you feel like you are at a swanky resort in the early 1900's. Tons of restaurants and activites,
"Nice place, but not convenient"
I liked this place, but it was pretty secluded from the rest of San Diego. If you're a little younger, and looking for something to do, try somewhere else downtown. However, if you're looking for a quiet place to lounge by a pool and get lost, then this is it.
"no hot water"
we arrived at 9:00 that night only to find out our bathtub nozzle was broken and we could not turn it to get hot water. After 30 min waiting for maintenance to show up, we called and just asked to find us another room. They were quick to get us settled into another room. I'm glad we found out at night that we had not hot water. I would have hated to […] have found that out in the morning. 더 보기
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"Inaccurate service given"
I had ordered a room with king size bed and I've got a room with 2 beds smaller than queen size. When I called the front desk to complain about it, the phone kept giving me a busy tone for about 30 minutes. Once I was able to reach the front desk, they told me there were no more rooms available to exchange for mine. The beds were uncomfortable. This […] was not a good weekend getaway. 더 보기
"Beauiful Hotel"
The stay was great very nice surrounding and beauiful landscaping, food and resturant very good
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Breakfast at Deli was horrible ,I refused to pay it was so bad.
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