2012년12월17일, Hotels.com 고객 이용 후기
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2012년10월30일, Hotels.com 고객 이용 후기
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2012년10월29일, Hotels.com 고객 이용 후기
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"대체로 만족스런 호텔"2012년06월27일, Hotels.com 고객 이용 후기
호텔의 재반 시설이나 서비스는 아주 좋았으나 주변에 식당이 많이 없는 점 그리고 자동차 렌트를 하지 않고는 동선에 지장을 받는다는 점이 불편했음. 하지만 청결했고 직원들이 아주 친절하였음.
"11번가에 위치"2012년06월17일, Hotels.com 고객 이용 후기
오스틴 다운타운은 6번가 아래로 congress ave를 중심으로 펼쳐있습니다만 위 호텔은 11번가에 위치하며 congress ave에서 동쪽으로 서너블럭 쯤 떨어져 있습니다. capitol까지의 거리는 도보 이동이 충분한 거리였으나 날씨를 비롯한 환경조건을 고려하였을때 10~20분 도보이동도 조금 지치더군요. 그래서 식당가나 비교적으로 번화가에서의 도보접근은 조금 힘들었습니다. 호텔은 깨끗하고 친절하고 조식도 모자람없었습니다. 욕실의 단수(미끌미끌한물)가 특징적이었습니다.
호텔 정책에 따라 추가 인원에 대한 요금이 부과될 수 있습니다.
체크인 시 각종 서비스 이용 요금이 발생할 경우를 대비하여 정부에서 발급한 사진이 부착된 신분증과 신용카드 또는 현금으로 보증금이 필요합니다.
고객이 별도로 요청한 사항은 체크인 시 가능한 경우에 한하여 제공되며 추가 요금이 부과될 수 있습니다. 또한 반드시 보장되지는 않습니다.
이 호텔에는 장애인 편의 시설이 제공되지 않습니다. 이 시설이 지원되는 객실을 예약하시려면 다른 호텔을 선택해 주세요.
추가 요금 지불 시 아침 식사(뷔페)가 제공됩니다.
이 호텔에서는 24시간 피트니스 시설 및 계절에 따라 운영되는 야외 수영장 같은 레크리에이션 서비스/시설을 제공합니다.
서비스 이용 시 또는 체크인/체크아웃 시 숙박 시설 측에서 청구하는 요금 및 보증금은 다음과 같습니다.
위 목록에 명시되지 않은 다른 항목이 있을 수도 있습니다. 요금 및 보증금은 세전 금액일 수 있으며 변경될 수 있습니다.
호텔 정책에 따라 추가 인원에 대한 요금이 부과될 수 있습니다.
체크인 시 각종 서비스 이용 요금이 발생할 경우를 대비하여 정부에서 발급한 사진이 부착된 신분증과 신용카드 또는 현금으로 보증금이 필요합니다.
고객이 별도로 요청한 사항은 체크인 시 가능한 경우에 한하여 제공되며 추가 요금이 부과될 수 있습니다. 또한 반드시 보장되지는 않습니다.
"Nice Place to Stay"
Great service. The ladies at the front desk were very friendly and helpful. The rooms were clean and comfortable, although the bathroom area was a bit small. Nice place to stay with a good location to activities at the UT campus. We would stay here again.검증된 Hotels.com 숙박객 이용 후기
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"Privacy Violation"
During my stay my room information was given out to a person not listed on the reservation, and without my consent. I called & left the Asst GM 2 voicemails. Upon my third phone call I contacted Customer Service who asked the GM to call me. The following day the Asst GM returned my call & lectured me about how his staff is well trained and that rules […] & standards are in place prohibiting this. I then responded that I understand but my call was to inform him that these rules were violated during my stay. He then proceeded to describe the competency of his staff which I felt was his way of saying he does not believe and/or care about my experience. The conversation continued in a rude and condescending tone & after I got off the phone I called Customer Service again. They emailed the Courtyard that the Asst GM was not to call me back, unless it was to apologize, and that GM was to call me. When the GM called I explained what happened during my stay and told him that I was initially not looking for compensation, that I wanted to inform them of the issue so they could address the problem however now I would like an apology from the Asst GM. I never received this apology. It concerns me that mgmt did not respond to this in a more urgent manner. As a woman with a haunting past I feel strongly about the privacy rights of hotel guests & it would pain me to hear about a guest less fortunate than me who is attacked by a demon from her past as a result of such negligence. 더 보기검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Thank you for taking the time to share your concerns about your recent experience at our hotel. Please know that we do take the safety and security of our guests seriously, and I apologize that you were uncomfortable during your stay or felt that we didn’t handle any of your concerns with the utmost respect or immediacy. We understand your complaint and have reminded our associates the importance of guest privacy and have reviewed our policies with them
"Convenient; Extremely friendly and helpful staff"
The property is a little tired and the lobby is being refurbished. the room was fine. The bathroom is small but otherwise the room was fine. the staff was extremely friendly and helpful. I arrived early and had no problem checking in two hours before the posted check-in time. I would stay there again without reservation.검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, We really appreciate you taking the time out of your schedule to leave feedback about your stay with us. I am very glad the staff was able to get you accommodated and the room met your standards. We look forward to having you back with us the next time you travel to Austin!
"ok at best."
Older hotel but everything worked and it was clean. The $10 breakfast was worse than most free hotel breakfasts I get everywhere else. I wont stay here again, but only because there are much better options for the same or less money in Austin.검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, I am sorry to hear that you will not be staying with us again the next time you travel to Austin. We are an older hotel however we are slated to be receiving a renovation in the near future. At that time, our breakfast will be completely made over as we will be converted into The Bistro which offers a wide selection of breakfast and dinner options. Please keep that in mind the next time you make your reservations to travel to Austin and hopefully we can gain your business back! Please let us know if we can be of any further assistance to you.
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"Bathrooms are very small"
The rooms are much smaller than a typical Courtyard Marriott. The hotel felt beat down.검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, Thank you for taking the time to leave feedback about your stay with us. Since we are a conversion property, the rooms are not typical of a Courtyard build and for that I do apoligize. We are schedule to go through a renovation in the near future and that should make a big difference at the property. I am sincerly sorry that your experience was not exactly how you expected but, I do hope it does not keep you from keeping us in mind the next time you travel t the Austn area!
"Fantastic"
We had a wonferful stay! Great room, super friendly staff, and the indoor pool next door was awesome! I even forgot a razor and they not only had obe, they brought it and shaving cream to my room! A+검증된 Hotels.com 숙박객 이용 후기
"Nice Hotel & Friendly Staff"
I've stayed here several times the last few months and each time it has been a wonderful hotel. Very clean and nice comfortable rooms. The hotel staff are always friendly and helpful! I highly recommend giving this place a try!!검증된 Hotels.com 숙박객 이용 후기
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"Polar Bear Shower Club"
The hot water in the shower was...inconsistent.검증된 Hotels.com 숙박객 이용 후기
im very pleased with my experience at the courtyard and i will retun again검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, Thank you so much for your feedback about your stay with us. I am so happy that you had a great experience and even happier that you plan to return. Please let us know if you need anything before then!
No complaints! We felt at home the moment we got there, loved the staff and the location was close to everything for our Texas Relay weekend stay!검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest! Thank you for taking the time to leave feedback about your stay. I am happy to hear that we were able to meet your needs while you wer staying with us and that you had a great time while visiting Austin. Please let us know if we can be of any further assistance!
Breakfast option too expensive. Hotel reception staff was excellent. Good location검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, Thank you very much for taking the time to leave feedback in terence to your stay with us. Soon we will actually be going through a renovation and that will include getting The Bistro. With the addition of The Bistro, we will have several options ranging in price for breakfast AND dinner so, please come back and visit us after that takes place! Additionally, I want to thank you for commending the staff. it is obvious they are very passionate about what they do and are great at taking care of the guests! Thanks again for your feedback!
"No breakfast?"
At all the hotels I have stayed lately, except for this one, breakfast is included. I didn't ask because I thought it was a given. Apparently not. I'll ask next time.검증된 Hotels.com 숙박객 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Betina, I wanted to apologize for the miscommunication about breakfast. Being that we are a Courtyard product, we have a cafe that makes breakfast each morning for our guests as opposed to just having a continental breakfast like many other hotels do. By offering this breakfast option, we can ensure that our guests are getting fresh made food items that have not been pre-packaged and re-heated. Again, I am sorry for the miscommunication about the breakfast but, I hope this does not deter your from staying with us the next time you travel to the Austin area. Should you need any further assistance, please do not hesitate to let us know! Sincerely, Joshua Still Assistant General Manager
"Good value for your money"
The hotel has agreat location, the staff are friendly and the rooms are clean and comfortable. I would recommend it.검증된 Expedia 이용 후기
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"Courtyard Marriott"
The hotel was nice enough, staff was great. Was not our first choice but was nicest, closest location to downtown Austin. I would stay again, though.검증된 Hotels.com 숙박객 이용 후기
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"Nice Hotel & great staff!"
This hotel was very clean, nice and comfortable. The hotel staff were always friendly and happy to help in anyway. Our only complaint was the A/C in the room. It didn't really cool our room down and the temperature outside was in the 50's. Our room seemed to stay very hot. The temp always showed to be in mid to high 70's even though it was set on 68. […] This was the only problem we had with hotel. It is located very conveniently for all our downtown needs and easy to get in and out of! 더 보기검증된 Hotels.com 숙박객 이용 후기
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"Great for business travel"
Very comfy and quiet room. A bit tough to find in the spaghetti of Austin freeways, but VERY convenient once you've figured it out (I got a GPS). I really liked the 24-hour "shop", with frozen entrees & ice cream, beer & wine and sundries. A must for late-night working! Good hotel for business and visiting UT.검증된 Expedia 이용 후기
"Awesome!!!"
It was a great hotel.. Rooms were clean and nice!!검증된 Expedia 이용 후기
"Great deal for price"
Great deal for price. The only issue was actually getting into the parking lot and finding it; I am from the area and still had some difficulty.검증된 Expedia 이용 후기
코트야드 바이 메리어트 오스틴 센트럴 (Courtyard by Marriott Austin-University Area)의 답변 Dear Guest, Thank you for taking the time to leave feedback in reference to your stay with us. I definitely understand the concern that you had locating driveway. We are about to go through a renovation at the hotel so we might be able to look at additional sinage to assist guests in locating the driveway of the hotel. Again, thank you for your feedback and I am sorry that you had problems locating the hotel. Should you need anything further, do not hesitate to let us know! Sincerely, Joshua Still Assistant General Manager
"weekend stay"
Nice area, close to downtown, good service from the employees검증된 Hotels.com 숙박객 이용 후기
"Ok hotel if you get a good price."
The hotel is under renovation but the hotel did give complementary breakfast and wifi to make up for the fact. (Normally would cost for each of these items) We did enjoy it was a hotel (safety) because the surrounding area was not as nice. The hotel elevators took 10 minutes to get one (slow elevators) which was a little annoying. The room was clean, […] comfortable, and good tv selection. There was no water pressure in the shower and the hot water did not last long. 더 보기검증된 Expedia 이용 후기
Bathroom was very small. Comfortable bed.검증된 Hotels.com 숙박객 이용 후기
"Very convienant to everything"
Very pleasurable검증된 Hotels.com 숙박객 이용 후기
"Way off the map north of univerity and downtown"
The name on this Courtyard to Marriott Austin-University Area is deceiving. It is a good 3 miles from the university and a $14-15 taxi ride to downtown. We thought if it was in the close vicinity of the university it would be close to downtown, but instead was 3 miles further. Unless you have a car it is a nowhere place to be stuck at.검증된 Expedia 이용 후기
A little noisy. No fridge and small bathroom.검증된 Hotels.com 숙박객 이용 후기
"convenient stay"
The hotel is very accessible and was very clean. The front desk staff was courteous and knowledgeable. :-)검증된 Hotels.com 숙박객 이용 후기
"Chuck"
Great hotel for the price offered through hotels.com location is great rooms are really clean great service검증된 Hotels.com 숙박객 이용 후기
I must say the overall service was great. The people at the front desk took care of our every need. The only down fall was the continental breakfast. It wasn't in anyway free. You had to pay $10 for the buffet and honestly non of the food was very enjoyable to eat. But other than that, is a great place to stay검증된 Hotels.com 숙박객 이용 후기
"Very Nice Hotel. Gotta Drive To Get Anywhere."
Staff was extremely courteous. Bed was awesome.검증된 Hotels.com 숙박객 이용 후기
"Top of the line Customer Service"
The customer service was incredible we did have to change rooms due to a problem with the first room on cleanliness but they moved us to a nice room that was clean and bent over backwards to accommodate us and make it an easy transition to another room.검증된 Expedia 이용 후기
"Good hotel"
Older hotel but located near everything. Staff very friendly and courteous. I would stay there again if I'm in the area.검증된 Expedia 이용 후기
I thought it was a nice experience to stay in this hotel. Barbara at the front desk was personable and knowledgable. I would stay at a courtyard marriet again. :) Please send me a discount coupon for another Courtyard Marrriet for next time. Thank you!검증된 Hotels.com 숙박객 이용 후기
"Did not even clean the room"
Shower was hot then cold Could not even clean the room During my 2day stay Only positive was a cheap breakfast검증된 Hotels.com 숙박객 이용 후기
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"Meh"
Its a decent hotel, in a really inconvenient area.검증된 Hotels.com 숙박객 이용 후기
"Starting to show it's age..."
I have stayed at this property in the past and I must say that the rooms are starting to show their age. Paint was peeling above the shower on the bathroom ceiling and the towels were paper thin. Was also disappointed that there was not a microwave or mini fridge in the room. Other than that, the room was okay, worth what we paid. On the plus side, […] staff was very friendly and made us feel welcome. 더 보기검증된 Hotels.com 숙박객 이용 후기
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"Great Hotel for an overnight stay."
Clean, Good Bed, just limited space to walk between end of bed and dresser with TV on it. Breakfast was good, price was fair.검증된 Expedia 이용 후기
"Awesome"
Amazing검증된 Hotels.com 숙박객 이용 후기
"Comfortable stay"
We had a comfortable stay here. This place is visited by business travelers as well as families. The staff was very courteous and responsive. We liked the hot breakfast, as well as the small convenience store located in the hotel.검증된 Expedia 이용 후기
"Good experience"
I had a good stay in the Hotel. The staff was always nice and the room was clean.검증된 Expedia 이용 후기
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