2013년02월25일에 대한 Hotels.com 고객의 이용 후기
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"주변이 삭막함"2013년02월22일에 대한 Hotels.com 고객의 이용 후기
객실은 여유있고, 큰 규모의 호텔로 청결함
"모든 면에서 훌륭함"2013년02월15일에 대한 Hotels.com 고객의 이용 후기
교통, 주변 시설 이용, front desk 의 서비스 등 흠잡을 데 없이 훌륭하다. 마이크로 오븐이 있으면 더 좋았을 것이란 생각이 든다. 주변 호텔이 다 마찬가지로 주차 비용이 너무 비싸서 흠이다. 발레 파킹이 하루 50불이란 것이 믿을 수 없을 정도로 비싸다.
2013년02월11일에 대한 Hotels.com 고객의 이용 후기
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2013년02월07일에 대한 Hotels.com 고객의 이용 후기
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호텔 정책에 따라 추가 인원에 대한 요금이 부과될 수 있습니다.
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"위치가 정말 좋은 호텔"
다운타운 내에 있고, 존행콕 타워 바로 근처에 있는 위치는 정말 좋앗습니다. 하지만 룸컨디션은 다른 최근에 지어진 호텔과는 차이가 있는것 같네요 전체적으로 좋은 숙박이었습니다.사실 확인된 Hotels.com 숙박객 이용 후기
"소음문제..."
덕트 팬이 돌아가는 소리가 온방에 울려서 잠을 잘수 없어서 엔지니어를 불렀더니 방을 옮기는 것외에늨 별수가 없다고 하였고 프론 트에 이야기해보겠다했었습니다. 하지만 그 이후 호텔에서는 아무런 대응이 없었습니다. 우리는 기다리다가 잠들었고 하루만 있기로한 우리는 다른 곳으로 이돝했습니다. 당시 소음은 버스에서 느낄법한 진동과 소음 강도였습니다. 하지만 위치는 존 행콕 타워 바로 옆으로 좋읔은 편이였고 클럽을 좋아하시는 분이라면 18층에 있으니 이용해보세요..사실 확인된 Hotels.com 숙박객 이용 후기
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Wonderful hotel. Don't know why they have to charge for wifi in the room.사실 확인된 Hotels.com 숙박객 이용 후기
"excellent hotel for a good rate"
The people working there are super friendly. The room we got was a suite gigantic. Little noisy at night but not a big deal. The location is excellent in the heart of downtown. The rate are not huge for a 4 stars: 300$ for 2 nights. The only downside is that they don't have parking space if you come by car which was our case and we had to pay 30$/24h […] just behind the Raffaello, 1min walking. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
"Boutique Hotel Near Magnificent Mile"
I enjoyed my stay at this boutique hotel. It is a charming place that used to be a dormitory for the Northwestern University nursing students years ago. There was a bit of confusion when I arrived on where my room would be. After a 15 minute wait, I was upgraded to a nice suite on the second floor! I would not hesitate to stay at the hotel again the […] next time I am in Chicago. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
Room was on the smallish side. Two small elevators for a hotel with 18 floors and about 12 rooms per floor is inadequate and results in long waits and crowded conditions. Otherwise we like this hotel, the service and great location.사실 확인된 Hotels.com 숙박객 이용 후기
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"Great Hotel"
I will be staying here in the future! The staff was friendly, and very helpful.The room was spacious, clean and quite comfortable.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 On behalf of the entire Raffaello Hotel we would like to say thank you for sharing such warm comments about your recent stay. We look forward to your next stay with us and the opportunity to continue to exceed your expectations.
"Only one little hiccup..."
...there is no door on the shower. It's a rain shower, so it's not a huge deal, but you do have to be aware so as not to soak the dry towels.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 It is always so humbling for us to receive such a high rating from our guests while staying at The Raffaello Hotel. Thank you for you warm regards and the time you spent to share your experience. I do apologize however for the modern furnishing of our bathrooms that might have caused a "hiccup" in your stay. I'll have you know that your comments have been noted and will be shared with management for the idea of improvement. Thank you again, and we will see you soon.
"Good location for shopping only."
Very small room. No lobby. No breakfast buffet. The only good thing is that it is close to expensive stores. And close to the lake. Not for my kind for sure.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 We appreciate the time you took to share about your stay with us at The Raffaello Hotel. I am happy to hear that you found our location as convenient as you did. We are very near to the lake, which is great especially as summer time approaches. We are also just steps away from the Magnificent Mile where one can find fantastic shopping. I am sorry that you were not satisfied with the accommodations of your room. In the future please know that we have numerous floor plans for all of our rooms. Based on availability, if you are not pleased with the room that you checked into, our front desk agents would be glad to find you a room that will better satisfy your stay. No we do not have a breakfast buffet offered to our guests. But we do offer room service from our exquisite restaurant, located in the lobby. Or try our new amazing coffee and doughnut shop, also located in the lobby. We hope you decide to come stay with us again, so that we may show you all that we have to offer.
"Close to anything you might want to do"
I loved it as usual사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 As usual, we loved having you as our guest! It is great to hear that we are continuing to provide you with the service and hospitality that allows us to have you stay with us over and over again. We are located in prime Gold Coast Chicago, which will have you enjoying all the best that Chicago has to offer just right outside your door. We thank you again for your continued patronage and look forward to having you stay with us again.
"Excellent"
Stayed 3 nights. Great price for the neighborhood, right next door to the Hancock tower. Clean rooms although a bit small.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 The Raffaello Hotel is in the perfect neighborhood for any traveler. We are located just a block off of Michigan Avenue and The Magnificent Mile. Here you will find the best the city has to offer in dining, shopping, night life and entertainment. But we are far enough away from busy Michigan Avenue to give you the peace and quiet you deserve. On your next stay please inquire about the various room types and floor plans we have. I am sure that we will have one that will fit exactly what you are looking for. We'll see you then!
"even great hotels have glitches"
a wonderful place in a great location. the hotel was not responsible for lack of internet due to an outside cable mishap. My room's heating was misbehaving. not a horrible thing, but chicago weather being what it is it was just a bit chilly at times. that did not take away from the experience and will not stop me from going back. so obviously this is […] a great place. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
Fabulous and friendly사실 확인된 Hotels.com 숙박객 이용 후기
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Very nice hotel, great location and the rooftop bar/patio is very cool.사실 확인된 Hotels.com 숙박객 이용 후기
"Roof leaked mediocre breakfast choices"
Awesome donuts for breakfast. But, that's all. Also, my last night there, the roof leaked and drips kept me up from 0200 to when I left. Weak wifi signal that I had to pay for. I'll proably look elsewhere next time in town. Meh value for the money사실 확인된 Hotels.com 숙박객 이용 후기
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Clean, friendly, spacious rooms, good location. Preferred over the high end named hotel down the road.사실 확인된 Hotels.com 숙박객 이용 후기
"Really good, but..."
You can't ask for a better location than this hotel. The adjoining restaurant was terrific and the donut shop in the lobby is divine. However, the bathroom needed a little maintenance (the toilet wobbled, the faucets were wonky), and the elevator situation is a bit comical. Don't attempt to use them in the late morning during heavy checkout times. One […] failed during my stay and it was being repaired noisily for several hours (my room was just across) but the wonderful cleaning staff let me use the service elevator. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
"very close tp great shopping as well as the lake"
very nice hotel. Gets a little crazy in the lobby on the weekend as everyone trying to get to the 18th floor bar. Outside of that I always enjoy staying here as it is very comfortable.사실 확인된 Hotels.com 숙박객 이용 후기
"1st time in Chicago"
Hotel was very nice and well kept! Front desk was understaffed both at check in and check out. Had to wait in line bothe times while 1 person worked the desk and other employees/manager wlked by numerous times without offering help! Requested a roll away when booking, when checking in and after checking in only to be told none were available after being […] told it would be no problem at check in! 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
"Internet service advertised did not work."
Won't be staying at this hotel again!사실 확인된 Hotels.com 숙박객 이용 후기
"great location"
Nice boutique hotel, very small elevators involve making new friends, clean, deluxe room was spacious. Unfortunately, I was lied to by a lady at the front desk regarding the Italian eatery adjoining the hotel. The same lie was told to me by the hostess at the eatery. They both told me I could not get food to-go. Evidently they would rather make you […] order room service and pay much more than necessary. Not cool and will keep me from staying there again. Too bad 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
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Loved the hotel and staff. My only complaint is the parking, very inconvenient. The hotel was well secured and very clean. I was traveling alone and felt very safe.사실 확인된 Hotels.com 숙박객 이용 후기
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"Disappointed"
The hotel looked nice but it was so hot and the ac did not work. Staff wasn't friendly at the front desk. Disappointed. Won't be back사실 확인된 Hotels.com 숙박객 이용 후기
"Charming near the Magnificent Mile"
Great location, just a block east of Michigan Ave...weekend trip for the girls...hotel was comfortable and clean with everything you would want in your room...the bar at on the rooftop is trendy and pricey but also nice to visit - we used the drink coupons provided but then moved on to another less expensive site to continue having some cocktails - […] hey, atmosphere is great but sometimes you have to spend your money wisely even on a weekend trip with the girls! Staff very friendly and helpful - would stay again. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
Loved it! They did not have a room for us when we arrived but they upgraded us to a suite immediately.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 It is always so good to hear that our guests are well served and satisfied while staying with us at The Raffaello. Thank you for posting your positive experience. We do all we can to make sure each and every guest has a memorable experience. I am pleased to find out we have done that for you. We look forward in continuing to do so.
Room temp was warm, AC didn't seem to cool the room much, but we were able to open the windows (30 - 40 degrees outside). Front desk employees were very helpful.사실 확인된 Hotels.com 숙박객 이용 후기
We loved the Raffaello Hotel. Our only complaint was the temperature of the room. It was unbearably hot. There was no way to adjust the heat/air. We complained to the front desk only to be told that the ac had not been turned on yet. They suggested turning the fan off. That did not work. We complained again on our second night to no avail. I would stay […] there again if this problem could be fixed. We felt very safe in this hotel. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
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Very nice hotel, only issue was the heat was too high and could not be regulated, But location was great and so was service사실 확인된 Hotels.com 숙박객 이용 후기
"Very nice hotel"
The location of the hotel, as well as the door men, valet parking people was great. The room was clean and comfortable, except for the fact of it being extremely warm. The air conditioning was set on 60 degrees, the fan ran non stop, but never cooled off. Mind you that this is the end of March when it was 40 degree outside!! For the price it was a great […] hotel. The hotel has no lobby to speak of, or morning breakfast. It has a doughnut shop that was really crowded, so we didn't visit it. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
"Big and Comfortable"
Will stay at Hotel again.사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 The accommodations we offer at The Raffaello are luxurious and in place to offer our guests the best. From our spacious and comfortable rooms, to our onsite coffee/doughnut shop, restaurant, spa, fitness center and rooftop lounge. All is here to offer our guests an exceptional stay. I am delighted to hear you enjoyed your stay and look forward to seeing you again soon.
great location, friendly staff사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 It is always appreciated when a guest takes time to share and reflect about their time spent with us. I am thrilled to hear that you had a memorable experience at The Raffaello. Our luxurious four star hotel is located in the heart of the amazing Gold Coast Chicago, where the best of the city is right outside our doors. We pair that with our extraordinary hospitality to treat our guests to an experience you can only find here. We look forward to your next stay with us.
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The hotel was a bid dated and dirty. small things like grout, fans with dust and lightbulbs that were burned out. Food for room service was expensive for what it was.사실 확인된 Hotels.com 숙박객 이용 후기
"Raffaello Hotel March 2013"
We had stayed about a month earlier and had been disappointed. Amenities were lacking but it was clean.This time our suite was larger and we had a bigger bathroom. Location can not be beaten. In the hotel is Pelago: a great fine dining italian restaurant w remnants of the staff at the departed nearby Pane Caldo. On the roof is the Drumbar with a loud, […] young vibe and terriffic, friendly bartenders like Paul. No brainer to stay here again. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
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"EVERTHING WAS HANDY-PERFECT"
I WOULD HAVE LIKED AT LEAST QUEEN SIZE BEDS. EVERYTHING ELSE WAS GREAT.사실 확인된 Hotels.com 숙박객 이용 후기
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"Good location but suite beyond disappointing"
Reservation for Grand Suite....BIG DISAPPOINTMENT. "Kitchenette" simply a counter space with a mini fridge. Bedroom--VERY small. Couldnt even walk around the bed because the bottom corner of the bed was against a part of the wall. Bathroom was ridiculously small-like two people can't stand in there together without touching unless one is halfway in […] the shower. Speaking of which is a stand up shower with only a half clear glass panel so you froze while showering. Oh and the bathroom did not have a fan, could be very awkward given the closeness to the bed of two feet. When I first walked in I was so shocked that this was the grand suite--I even called the front desk to ensure we received the right room. The guy said he check to see if we could get a different room layout and then never called back. Needless to say, pictures are decieving and I have stayed at other hotels standard rooms and they have been better for the same price. It is a pretty clean hotel despite the old building feel and the fact we were at the end of a hall that was a sloppy storage corner. It is in a good location, right by hancock building, mag mile & water tower mall. I felt secure staying there-keycard for elevator which was kind of a con too since it was slower because of it. There was close parking for a decent amount given the location. I will not be staying here again. 더 보기사실 확인된 Hotels.com 숙박객 이용 후기
라파엘로 호텔 (Raffaello Hotel)의 답변 Thank you for the time you took to write about your experience at The Raffaello Hotel. First let me apologize for your dissatisfaction you had with your room. We do offer different layouts for all of our room types. The fact that you expressed displeasure with your room and were not met with at least a phone call back in not acceptable. All of your comments will be reviewed by the management team to use for training purposes and to ensure any guest complaints are handled to guest satisfaction in the future. Please consider staying with us again in the future so that we may have the opportunity so share with you a true experience at The Raffaello Hotel.
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