노보텔 푸켓 리조트 (Novotel Phuket Resort) - 까투

여름 휴가로 5박중 2박을 머물렀는데요. 어짜피 첫날은 늦게 첵인하고 둘째날 섬투어 갔다가 시내가서 식사하고 쇼핑살짝 하고 다음날 다른 리조트로 이동이라.. 좀 저렴한 곳 묶는다고 해서 예약했네요. 정실론까지 무료 셔틀있다 해서 예약했는데, 사실 셔틀버스 이용이 쉽지는 않네요. 자주 있는게 아니고 시간도 애매해요. 조식도.. 뭐.. 그냥저냥 하네요. 조식불포함으로 갔는데, 조식가격은 저렴한 편입니다. 주요 손님들은 서양인들이 많아요. 동양인은 중국인이 조금 있고, 일본인, 한국인은 많지 않았어요. 수영장이 3개 있어서 놀기엔 괜찮았네요.

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빠똥에서 이 호텔이 빠똥 해변 지역에 있어서 너무 좋고 도보 가능한 거리에 있어서 좋아요. 정신없는 곳에서는 충분히 멀리 있고 조용하면서도 여전히 개인 적인 곳이네요. 푸껫의 판와 해변에서 대부분의 시간을 보냈지만 빠똥에서 며칠을 보내게 되어서 너무 좋았어요. 정신없는 파티 속에 있지 않았지만 호텔에서 조금만 걸어가면 빠통 시내에서 그런 분위기를 느낄 수는 있어서 다행이었습니다.

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노보텔에서 5일 동안 지냈는데 꽤 근사한 곳에 위치해 있지만 시내로 좀 걸어갈 준비를 하시거나 아니면 매번 교통비가 드네요. 호텔 셔틀버스는 매번 꽉 차서 시간을 낭비할 뿐이에요. 만약 운이 좋으시다면 신청하고 세 시간은 있어야 자리가 날 정도에요. 웃긴 장면이 셔틀택시가 주변에 주차되어 있는 동안 투숙객들이 시내로 갈 차량을 찾아야 기웃거려야 했다는 거에요. 저희는 남아공에서 오랜 시간을 걸려서 도착했는데 4시간 동안 어디서 앉아서 바쁘게 지내면서 기다려야 한다는 거에요. 너무나 피곤해서 체크인 시간 20분전에 객실을 부탁 했는데 15분 동안 무시 하더니 기껏 하는 소리가 체크인 시간을 기다려야 한다는 거에요! 조금의 […] 고객서비스를 제공해 주어야 하는 거 아닌가요? 수영장이랑 리셉션 근처로 부탁을 했는데 3번째로 먼 블록으로 받았어요! 아주 언덕이고 많이 걷고 올라가야 했는데 저희한테는 괜찮았지만 다른 분들에게는 어떨지 모르겠네요. 좋은 점 하나는 객실이 근사하고 깨끗했고 직원 분들이 항상 웃고 분위기도 유쾌했지만 다시 이곳에 숙박하지는 않을겁니다. 더 보기

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푸켓 노보텔은 기분 좋은 경험이었습니다. 한 가지 단점은 저희 객실이 출입구 바로 옆에 있는 첫째 동이라 거리만 보이고 바다 전망은 아주 조금만 보였어요. 다른 구역은 아마도 훨씬 더 뛰어난 전망이 보일 거예요. 그래도 이 점이 객실의 편안함이나 호텔의 편안함을 뺏어갈 순 없었어요. 빠통 비치 한쪽 끝에 위치해(하지만 더 깨끗하고 조용한 쪽) 방가 로드까지 도보로 15분 거리에 있고 해변에 있는 식당가까지 도보로 10분 거리에 있습니다. 이곳에 수영장이 3가지 크기로 있지만 셋 다 좀 작았어요.

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노보텔은 친절하고 기꺼이 도와주는 직원들이 있는 굉장히 근사한 호텔이에요. 북적거림과 너무 가까이 있지 않으면서 즐길 수 있을 정도로 가까워 위치가 완벽합니다. 실내장식과 분위기는 활기 넘치며 호텔 배경도 아름다워요. 푸켓의 빠통 비치로 갈 땐 필수예요.

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빠통 비치 근처에 있고 싶지만 분주함과 조금 떨어져 있고 싶다면 노보텔이 딱이에요. 리조트 직원들은 친절하고 정중해요. 언덕 위에서의 전망이 아주 멋져요. 아주 좋은 위치. 다른 사람들에게도 추천하며 저 또한 그곳에 다시 가겠어요.

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Didn't really make a lot of use of the facilities as we were busy doing other things, but enjoyed the breakfast buffet. Rooms were nice and spacious and had a patio (although the weather wasn't really conducive to sitting outside when we went :) ). Also has a tourism desk so you could just go up and ask about tours and they would book them on your behalf […] and get you picked up from the hotel reception, so that was very straightforward. Would like to go back for a bit longer and actually enjoy the pool and try the Thai restaurant :) 더 보기

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이 고객님은 의견을 남기지 않았습니다.

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The hotel was good and if you are looking for a beach vacation it would be ideal. Personally, I was there for diving so a different location with more restaurants in the neighborhood would have been better. That said the service was wonderful, the staff were friendly and I was amazed how well they remembered me especially during the busy Songkran festival. […] The only reason I would not stay again is I would prefer a quieter location away from Patong beach with more restaurants in walking distance. I would certainly consider the other Novatel or Millenniam but I don't think I would go back to Phuket, there are so many parts of Thailand I have not seen. 더 보기

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Very lovely!

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Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close […] to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again 더 보기

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The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - […] really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price. 더 보기

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Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The […] hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again. 더 보기

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Had a great time

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What a lovely hotel - excellent service, very friendly bellboys and restaurant staff. What makes me laugh is other guests complain about the hotel shuttle service is infrequent - what they mean to say is those guests are too lazy to walk to main hotel lobby via fisherman's restaurant. The Hotel is clean and friendly. Location is the hotel is excellent […] which is right opposite Baam Rim Pa and Jo's downstairs restaurants. Plus a short walk from excellent Thai beach shack right on the beach. The hotel has 3 pools a smack bar, plus 3 restaurants etc etc the list goes on. Make sure you take a trip north to the quiet beaches. We loved it. 더 보기

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Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel […] and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket. 더 보기

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Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.

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This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.

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We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.

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Breakfast spead is good Facilities are well maintained Staffs were patient and prompt to respond to requests

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The only problem with our stay was that being used to a waterbed, my neck played up badly, but the staff made up for it by putting mattress overlays on the bed and massages for both my wife and myself. Overall the staff are fantastic, friendly and helpful in any way possible. Even with the hard bed we will be going back for our next holiday there, I'll […] organize the the Mattress overlays up front. 더 보기

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Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive […] than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking. 더 보기

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We spent 14 nights at the Novotel on Patong Beach. we had our 12 year old and 1.5 year old. The staff were fantastic. They made our stay really enjoyable. The staff loved our boys, especially the little one. We were made very welcome. Everyone always greeted us with a smile. The pool bar staff were very helpful and friendly. The reception ladies always […] greeted us and were very friendly to our family. The Resort is situated on top of a hill. This added to the beauty of the Resort. Fabulous views. It made the Resort seclusive. There were alot of stairs, which did not bother us. We enjoyed the exercise. There is a free bus to take you up and down the hill, whenever you need it. We would often choose to walk the hill for exercise. Smoking in most outside areas was the only problem we encountered. Especially around the pool area when we would be relaxing. Often causing us to leave the area, especially with children around. If no one around was smoking it was perfect! Loved the Resort and will stay here again on our return to Phuket. Once again the staff were wonderful. Jodie, Rodney, Jakob and Kobi. 더 보기

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beautiful hotel, amazing service, great massasge, breakfast was delicious

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We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle […] service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here. 더 보기

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Not value for money. Hotel staff should be friendlier. Could do with few more smiles.

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The hotel was nice and clean, staff were nice. Overall happy.

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The location and the vier from hotel was nice. I recommend this to couples or families. It could be better if they had bigger pools.

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not comparable. we loved this hotel very much I'd recomend it to all my friends

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This hotel was wonderful, the staff was very friendly and helpful - the pools were just awesome, and the restaurants great. We loved how the hotel was close enough to town to allow us to walk, but far enough away to be quiet and peaceful. We would stay here again in a heartbeat!

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I have never wrote a review of a hotel i've stayed at before but I must say, this hotel is a must stay in patong. The views are beautiful, the rooms are clean, and the service is exceptional. Any issue I had was resolved quickly, the staff was always smiling ready to assist, and I really had a great time. If i ever am fortunate enough to visit Phuket […] again, I'm definitely staying at Novotel. 더 보기

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The service at this hotel is absolutely atrocious. They were not helpful and not friendly. The location is good and the pool is really nice, but those are the only highlights to mention. They have many staff walking/sitting around doing absolutely nothing. To give a quick example, my wife and I went to the hotel bar to get a snack the evening we first […] arrived after a long day of travel. There were 2 bartenders behind the bar and it was just my wife and I in the entire place. They paid no mind to us and we had to call them over to order drinks and clear away our dishes when we were done. At a 4 star hotel you would certainly expect certain things to be done without asking. At the pool there were dishes at a nearby table collecting bugs for over 2 hours - we had to walk down to find 4 staff members sitting behind the pool bar playing cards and ask them to come clear away the things. 더 보기

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Hotel offers breathtaking views overlooking the town of phuket & also the ocean. treats its guests with politeness & charm. The hotel is far enough from the hussle & bussle of Phuket but close enough for u to not miss out on any of the action. Offers all the facilities of 5 star hotels. Read a few negative reviews about this hotel being situated on […] a hill. without the hill there are NO views.. So suck it up!! Besides there's a free shuttle service that takes u up & down the hill. Would we (honeymooners) stay here again? Absolutely, without a doubt! Enjoy ;-) 더 보기

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The Hotel very acceptable, clean, food is delicious with lovely restaurants, staff are so welcoming and the sea view is wonderful! The location of some rooms are very far from the reception i.e. too many stairs to follow... if you have an acceptable budget I advice avoiding what is called "superior rooms" and go for the sea view rooms. have a great […] stay! 더 보기

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We visited with 3 children - 20, 16 & 12 yrs of age. Good location but many stairs & levels made it hard for young children, elderly or those not so fit. Staff and service were excellent, food & drinks good value but less than 4 star quality & breakfast buffet just OK. Families on a lower budget will find good value & enjoy the 3 swimming pools over […] 3 levels. Excellent, great value, waterfront restaurants just across the road - with trips to the main shopping district ( 2km ) around 200 baht / USD $6 each way. Kellie & Paul Geelong/Melbourne Sep 2011 더 보기

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The location for the hotel was extremely wonderful, but for the families, who have an infant, is difficult if they got a room in the upper floor and they don’t have an elevator in the hotel for the rooms. Also the toilet was damage and very old hotel even no maintenance to the rooms. The first room they gave was very bad and the WC was without water […] hose and the shower dish was in bad condition. But the service of the house keeping and reception was very good. 더 보기

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I invited a Thai friend to join me for breakfast at the hotel. Upon her arrival the hotel staff insisted that she surrender her ID while she was on the property and treated her as if she was a criminal or prostitute. She is one of the most honest, upright and dignified people that I know. This treatment was insulting and embarrassing to both of us. […] The hotel staff here are clearly programmed to assume the worst and treat their guest accordingly. I will not stay in a Novotel again. 더 보기

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Good location, good service! If you like mountain climbing Novotel is your choice!

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I can't fault this place just what I wanted a quick ride into the main town a steady walk,, clean spacious rooms nice pools . just great

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my wife and i had never travelled overseas together. we were both very nervous about the trip, but our accommodation we weren't worried about as much. we had many exchanges of emails, ie. checking booking, and booking transport to and from the airport. all emails were answered promptly, some only within minutes. the staff were all friendly and could […] not do enough for us. the meals at the restaurants were all fresh and very filling. the only disappointing thing was that we had to leave. top marks guys 더 보기

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이 고객님은 의견을 남기지 않았습니다.

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特段にホテルが豪華とか立地が素晴らしいとかないですが、ビーチにも近く、ホテル内の三段式のプールもリラックスするには十分で、値段を考えれば、とてもリーズナブルだと思います。　ホテル従業員はとても笑顔が絶えず気持ちが良い方ばかりでした。

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Dette var et fint hotell som ligger oppe i en åsside, borte fra alt mas og kjas som man ellers finner nede i sentrum. Avstandsmessig var det langt å gå for å komme til shopping/sentrum, men dette var løst ved at de hadde gratis shuttle-bus til sentrum et par ganger til dagen, veldig praktisk og greit! Dersom en ville se hva nattelivet hadde å by på […] senere på kvelden, var betjeningen ikke sen å be om å bestille taxi. Nydelig utsikt fra resepsjonsområdet, flotte basseng og grei service/mat i pool-baren. Buffeten på hotellets ene restaurant er IKKE å anbefale. Vi hadde store forventninger når det skulle være BBQ-aften, men kjipe wiener-pølser og spaghetti med tomatsaus svarte ikke til forventningene... Rene og fine rom, gratis wi-fi. Vær nøye med å levere inn bassenghåndkler dersom dere låner dette, og følg med på at de signerer inn håndklærne. Holdt på å måtte betale "boten" for å ikke levere dem inn, fordi basseng-gutten hadde glemt å signere i boken sin - kjedelig. Ellers et veldig flott hotel dersom man vil ha en rolig og bedagelig ferie nær Patong beach! 더 보기

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Ligger lite i utkanten av Patong vilket passade oss perfekt. Fina rum med riktigt bra standard och en bra frukost buffé med mycket att välja på. Vi kommer nog tillbaka!!!!

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新しいホテルではないことは承知していましたので、あまり期待はしていませんでしたが、ひどかったの一言に尽きます。エアコンつければカタカタという音が止まらずつけていられません。トイレの下水の音なのか妙な音がして続いていました。隣の部屋の声がよく聞こえます。隣の子供の声で目が覚めました。掃除がとにかく遅い。３泊しましたが一度も掃除はしてもらえませんでした。さすがにゴミ捨てとタオルの交換には来てもらいましたが。 設備だけでなく、スタッフのサービスも問題ありです。最後の精算時には請求書をチェックしたら朝食が同じ日に二回請求してあったので取り消しを求めたら、何か特別なサービスを頼んだからではないのかとか言われ、こちらがサインをした伝票の提示を求めたら、前日のルームサービスの別の伝票をこれを見ろと言わんば […] かりに見せられたり。結局、伝票などあるわけがなく取り消してもらいましたが。また、すでに予約時に支払い済みの夕食が請求されていて、こちらも取り消しを求めたら、部屋で食事した場合は駄目だとか何だとか言われ、チェックイン時に確認した旨伝えると、その時のスタッフの名前、顔を覚えているかといわれ、呆れてしまいました。結局上位者を読んでもらいクレームを言って取り消してもらいましたが。 ほかの人には決して進められないホテルです。 더 보기

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大体は満足しています。ホテル自体の環境や、食事、周辺の利便性などは。　ただ、ひとつだけ、困ったことがありました。　家族で一部屋を利用したのですが、部屋にはいきなり見えるところにコンドームが。。。。子供に気付かれないようにあわてて隠しました。　こういうのに、少しは気づかいがあってもいいのでは。

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まず、プールは3つあり、リゾート感満載。　タオルの貸し出しプールスタッフは、愛想が無くて最悪だが、飲み物や食べ物あるカウンターのスタッフは良い。　チェックインのカウンターのタイ人スタッフは、いい加減でダブルベットの部屋を予約していたが、シングル二つの部屋にされる。　　只、日本人スタッフが一人だけいて、さすが親切。　　部屋は、オーシャンフロントならラッキーだが、それ以外なら古い感じで、高級リゾートホテルになれた人だと、すこし辛いかも、、、立地はパトンビーチまで、２００バーツ（５５０円くらい）なので、良いと思う。　全体論としては、タイ人スタッフがもう少し教育され、部屋がオーシャンフロントに当たれば、中々いいホテルだと思う。

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