호텔 이스타나 쿠알라룸푸르 시티 센터 (Hotel Istana Kuala Lumpur City Center) - 콸라룸푸르

정문에서 오른쪽으로 나와10분정도 걸어가면 바로 부낏빈땅이 나오는 지리적으로 아주 훌륭한 호텔입니다. 모노레일은 아주 가깝고. 조금 호텔 내부가 오래된듯 하지만 친절함이 모든걸 덮어줍니다. 조삭은 평범하고 라운지보다 1층에 있는 메인이 나은듯, 물론 라운지의 조용함을 따를수 없지만. 방에서 보이는 타워의 야경도 빼놓을 수 없구요. 높은 층이 좋습니다.

방은 넓고 깨끗했습니다. 욕실도 나름 괜찮았구요~ 드라이기가 좀 별로네요;; 수영장은 생각보다 작았지만 간단히 수영하긴 좋았는데 물이 넘 깊습니다. 위치는 트윈타워에서 걸어서 15분정도.. 부킷빈탕 숭가이왕 플라자에서 15분정도로.. 중간 정도라서 여자들이 걷기엔 크게 무리 없는 위치입니다. 근데 택시타기도 좀 애매해서 그냥 걸어다녔습니다.

클럽라운지 너무 좋았구요, 직원들의 친절한 태도에 다시한번 감동입니다.

아침 일찍 쿠알라룸푸에 도착해서 혹시 얼리체크인이 않되면 어쩌나 우려하는 맘으로 도착했는데..넘 친절히 얼리체크인해주셨고 그에 따른 요금도 부과되지 않았습니다.. 객실역시 깨긋했구여 미리 예약한탓인지 "나이스 뷰"를 외치지 않았는데..전망 역시 좋았습니다.. 직원등 모두 친절했구요 부킷빈땅까지 걸어서 약 5분거리라 어렵지않게 식사며 쇼핑까지 다 해결했어요 참..부킷빈딸시내에있는 닭고기전문점 하림이라고있는데..싸고 맛있어요,, 참고하세요..^^

체크인 때 직원들 서비스가 좀 고객무시하는경향... 호텔위치 가격 청결 모두상급

라자출란 모노레일역에서 내리자마자 길건너에 위치한 이스타나호텔. 파빌리온빌딩 및 부킷빈탕 중심과 아주 가까운 곳에 위치해 있어 너무 좋았다. 물론 객실 청결상태 및 서비스도 아주 만족~ㅎ 단 한가지 객실 에어컨을 껐는데도 객실이 너무 춥당~ㅋ 체크인하고 있는데 어떤 사람이와서 객실이 춥다고 말하길래 객실별 에어컨 스위치가 있는데 왜 데스크에다 말할까 의문이었는데 지내보니 알더라구요~ㅋㅋㅋ 암튼 최종으로 이스타나호텔 괜찮았음~ㅎ

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이스타나 호텔에 대한 화장실 불결이나 조식 꽝이란 평을 봤지만.. 홈피상에서 느껴지는 기대감때문에 이 호텔로 결정하게 됐었는데요.. 결론은..기대이상이었다는 겁니다^^* 먼저..호텔엔 아침 7시가조금 넘긴 시간에 도착했는데요..얼리체크인도 문제없다며 해주셨고.. 거기에..타워뷰를 신청했는데..오케이 해주셔서.. 전망좋고 넓은 방으로 가게 됐답니다^^ 저흰 3살 6살 아이가 있었는데..트윈 배드가 엄청 넓어서.. 엑스트라 베드 없이도 잠자기 가능했구요^^ 조식은 기대이상으로 맛있고 좋았답니다^^ 우리나라 메이필드랑 비슷했어요^^ 조식은 식당안에서도 먹을 수 있고..밖에서도 먹을 수 있는데 밖에서 먹는다면 넓고 멋스런 […] 정원과 수영장을 배경으로 먹음 돼요^^ 수영장도 아이풀도 따로있고.. 정말 괜찮았어요^^ 스팀이랑 노르웨이식 사우나도 그럭저럭 괜찮았고.. 암튼.. 직원들의 친절도.. 객실 만족도.. 조식 만족도 모두 높은 점수 주고 싶네요^^* 더 보기

This was only a 2 night stay but we utilised some of the hotel facilities. The hotel location was outstanding, 15 minutes walk to the Petronas Towers, 5 minutes to the nightlife and if shopping is your thing then 2 minutes to the shops. The room we had was a club room which came with a lounge and second loo. Way beyond our requirements. The actual room […] was a great size although a CRT TV was a bit old-fashioned. The bathroom had a bath and an excellent shower and the cleanliness of the whole facility was great. The staff were exceptionally friendly and the concierge had a good knowledge of what was where. Overall, the Istana is thoroughly recommended. 더 보기

Hotel is close to shops both Pavillion and Petronas towers shopping centre are within walking distance. Hotel staff are friendly and helpful. Highly recommend this hotel.

W e enjoyed our stay at the Istana. It was clean and room was spacious although bathroom was a little dated. There was a great outdoor pool. The hotel was close to the monorail and good shopping.

Very rude reception staff not friendly we were supposed to have free breakfast at reception they said breakfast is not included if we have it we have to pay for it or it will be deducted from our credit card very old tv in the room not clear pictures very very bad never ever again

Probably the cheapest 5 star hotels around KL. But if you're expecting 5 star treatment, you'll be quite disappointed. We had to wait almost an hour to have someone come fix our safe box, and some channels on the TV were fuzzy (not LCD). Overall for the price we paid, it was ok.

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Chose this hotel for overall value after assessing reports on various hotels in KL. Situated virtually half way between KLCC twin towers and Bukit Bingtang shopping & nightlife and only a short walk to either as well as being directly opposite the monorail station makes it an ideal base to explore KL. Comfort, facilities and staff well up to standard […] for this type of hotel. 더 보기

We spent 5 nights at this hotel. Staff are super polite and pleasant. Room a good size. Supplies of coffee and tea minimal - have to request every day. TV old fashioned with minimal channels; Vision Four channels are a joke with constant repeats. Internet outrageously expensive - free WiFi in the lobby is a must in today's modern technology. Check-in […] and check-out smooth and quick. Will stay there again when there is a "sale" on again. 더 보기

Great service at the Club Lounge!

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Throughout our stay at the Hotel Istana we were very impressed with the positive attitude of all staff. The room was quite spacious and the bathroom was the best we had encountered on our holiday. The breakfast was pretty impressive with a wide range of options for all cultures. Overall, we were very happy and will look to return to this venue on our […] next trip to Kuala Lumpur. 더 보기

Very helpful staff,good facilities and convenient location However the cleanliness of the Bathroom Floor Tiles and Bathroom Wall Tiles was poor

Nice hotel. Warm staff. Needs to upgrade the rooms. Lobby pretty nice.

We stayed here for 4 nights. It was a very comfortable hotel. The staff were very pleasant & friendly. It was in a great location close to main attractions & shopping centres. The lobby & restaurants were fantastic. The food was varied & delicious. The only problem we had was when we checked in, we went up to our room only to be informed by "the man […] in the room" that it was not ready for entry as it had problems with the phone lines. We then had to go back downstairs and get another room allocated. Not a major issue, but not something that you would expect from a 5* hotel. The hotel is currently renovating the rooms floor by floor. We had a room that needed an update but was by no means shabby. All up a very good spot to stay. 더 보기

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Always happy to be in Istana. warm welcomes all the time.

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very nice hotel nice pool nice dinning areas one of the best hotel iv stay at

We spent our first two nights i Malaysia here and we enjoyed every second, even though it gets some time to get used to the Aircon :) we stayed in one of the clubsuites and had exellent service. Our kids loved the breakfast buffé and the pool.

The staff were very friendly and helpful from the moment we checked in to the moment we left. Our fridge was not cold enough so within 10 mins they bought up a new fridge and as we didn't want mini bar they would deliver ice with 5 mins of me asking. We enjoyed our stay at this hotel as it right opposite the monorail so we were able to get anywhere […] very easily. Everything was very handy, shopping, restaurants, sights.... 더 보기

I lost my lingerie in the room. The manager promised to get back to me. But till today he didn't reply, poor service from him

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Hotel Istana is the most value-for-money hotel in KL. Its location is excellent (just 2 blocks away from Pavilion, and a 5-min stroll to Bukit Bintang; the monorail station is just opposite the hotel). Room is relatively large and it comes with a decent bathtub. There's a lounge and restaurants within the hotel if you are too lazy to go out. However, […] our stay is tainted by the receptionist's refusal to extend our stay at the hotel, strangely rooms are available. Nevertheless, this hotel is highly recommended and we will go back again on our next trip. 더 보기

The room has a very nice and spacious bathroom. The location is very central as well. I can walk to nearby shopping centres, food street and other areas of interest easily.

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A pity the beds were too hard, my whole body was slowly hurting all over after a few days. Maybe it is an asian preference, but otherwise a very nice hotel. Good buffet breakfast and clean.

We stayed at the Istana with our 11 month old for 5 nights. We booked a club room as we got a good deal. The service was fantastic. The room was clean, although we got a twin room (when we requested a king - which was rectified and changed the next day). The cot was wooden and very sturdy, even for our very active child. Tea and coffee were complimentary […] in the club lounge most times of the day (unless it was a meal time of course). They had a fantastic cocktail snacks before dinner. The staff were very helpful and very obliging. Can say that we really enjoyed our stay. It is very close to the golden triangle (within walking distance) and the monorail is almost across the road (little walk across the road). Lots of shops and malls within walking distance. Petronas towers and KL towers close by. Walking distance to KL towers and free minibus at various times from hotel to Petronas towers (although you can walk). I would highly recommend this hotel. 더 보기

This hotel is regularly described as a five-star accomodation, and upon arrival in the truly spectacular high-ceilinged marble lobby (which befits the name "Istana," or "palace") you would be forgiven for assuming it would be. However, the rooms are simply not up to the same standard as the common areas. My room was large, strangely laid-out, and very […] sparsely furnished, with noticeable wear on the carpets, upholstery, and bathroom fixtures. It wasn't bad, but it was clearly showing its age, and it was nothing like as luxurious as I expect from a five-star hotel. Carpets in the halls, as well, were worn and dated. Finally, the cleaning service, while certainly daily, didn't pay the same kind of attention to detail that I expect in a high-end hotel. Of couse, the room rates were also much more affordable than a five-star hotel's would be, so this may explain some of the shortcomings. The staff were extremely gracious, the breakfast buffet was palatable although not all that fancy, and the common areas, once again, were beautiful. But until the rooms get a full remodel this will be nothing more than a 3.5 star hotel with a better-than-average-looking lobby. 더 보기

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If you have kids with you and you need great service and support, they are one of the top best in the world.

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Hotel Istana is a great family friendly hotel. The club suites are nice and roomy and the club lounge is fantastic. The only down point is the rooms are a little dated. Other than that our stay was fantastic and the staff can't do enough to help you. The location is perfect as the mono rail is around the corner and the large shopping centres are in […] walking distance. 더 보기

excellent hotel to stay,great staff,good food ,fanatic location , this hotel made our stay in KL one to be remembered.would recommend to any one

Booked and prepaid 2 non-smoking rooms some time ago. On arrival, one room was satisfactory, the other was on a smoking floor. Ultimately allocated a small rear room with view of a brick wall, by a very disinterested receptionist. Criteria for selection was location and a pool.The pool was green and 'murky' for all of our stay and mostly closed. Carpets […] were worn and stained and overall the hotel is in need of total refurbishment. Could certainly not grade the Istana above a 3 star rating. 더 보기

Great Hotel, clean, friendly staff, very helpful. Delicious breakfast, great location, accommodates family of 4. Would stay there again.

nice and good hotel 3 min from bukit bintang.

Hotel Istana is in a great location if you are there for shopping. Also an easy 10-15 min walk to Petronas Towers. Staff also very friendly.

Went there on the 26 july...location of the hotel is good but the condition of the room needs to be renovate...the staff there is friendly but the only thing that is not that good about the hotel is the room..bathtub tap is spoilt,aircon not that cold and my biggest suprised is the tv...there are still using the ctr tv...i have tried a few hotel in […] that area and only istana that is still using ctr tv..ouh one more thing theres no iron board and iron we have to call them and asked before they gave us...will not recommend the hotel unless they revamp the room.. 더 보기

OK, lets start with the good things. Hotel is nice, rooms are very spacious and very clean. Staff is friendly. But at this price point I expect more then just fine. I have to be fair, I had stayed at the Shangri-La the week before but it was booked out so picked this one. So I am biased, nonetheless some immediate shortcomings. You will be charged […] USD $7 if you do not return your plastic door key at the end of your stay. Really? No Wi-Fi in room only WAN. I had a Macair which does only Wifi. Internet charges are $10 per day in the room or $3/hr in the lobby area. Again really? No flatscreen TV in room. Minibar was empty and hadn't been used in ages so it smelled when opened. You could order one of three "packages" of minibar options in which they bring you liquor and snacks. As with any hotel, prices are silly. Breakfast was not good. Wide selection of food but quality was subpar. No fresh OJ. I am staying for three weeks in KL and choose to leave as soom was available at another hotel. 더 보기