더블트리 바이 힐튼 엘 파소 다운타운 (DoubleTree by Hilton El Paso Downtown) - 엘 파소

I paid for three nights, I stayed two nights though. Except for this the hotel was exactly the right choice for my another international life. One of the things I liked about DT was the welcome cookie and the guy welcomed my check in after mid night. He was with his colleague, and they treated me like their home town people. Like their warm hearted […] welcome very much. And I was asked to sign that I would leave the hotel upon a request, should I be making noise and disturbing other guests, which I welcomed very much and was very unique as well. I never seen such request and I loved it. 더 보기

when I travel for business, I need to have my accommodations be trouble free so I can focus on my6 work. Not only was the hotel in tip top shape but the staff was very friendly and helpful. Staying at the doubletree helped me focus on my business and what I was providing for my client. I will definitely stay at this hotel location again.

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All the staff was friendly and helpful. The only problem we had with our room was in the morning (7am) my husband tried to take a shower but it went from hot to scalding. We called maintenance and they came pretty quickly and fixed it, but we were to meet family for breakfast and had gotten dressed so couldn't take a shower by then. Other than that […] the room was great. 더 보기

Nice hotel, friendly staff, but not much within walking distance - like restaurants and clubs/bars.

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A wonderful, clean friendly enviroment. Thank God for Hotels.com! The rate was the best part about this stay! Overall a great experience and Edgar, @ the front desk was kind, thoughtful and super informative about the ammenities and what to do in the area! We will stay here again!

The hotel was very clean, modern and comfortable!

great manager-seniorita Morales

Hotel is newly rentivated and looks great. Nice decor and a very good restaurant and bar. Friendly staff. Nice gym. Great place to stay!

I'm very picky with hotels. Double Tree in El Paso was very modern and clean. Even the room service had convenient hours for those late arrivers. Front desk was very helpful. The waiters at the Fire restaurant was very courteous and the food was very good. Our room was located in a very convenient place. It was by the elevators, gym, ice machine/vending […] machine, and pool. What we were not pleased with was the slow internet connectivity (even when hooked directly from LAN jack and the television had hotel commercial that had HD tv but the tv programming was VERY fuzzy; not clear at all. Overall, we enjoyed our stay at the hotel. 더 보기

This hotel is in a great downtown location. It is in great condition, free parking, nice food, clean rooms, huge flat screen TVs. However, front desk personnel are unfriendly, unhelpful, and rude. For example, they refused to allow my wife to check in the hotel because I paid for it, even though we have the same last name and my wife had the credit […] card in which the room was paid on and I called and ask them to let her check in because I was getting off work late and would meet her there. Instead my wife waited in the lobby until I got there (2 hours). Also on the 3rd nights stay house keeping did nothing to the room and when we returned around 9:00pm they said they would send someone up with towels and didnt so when we called again they said it might be faster if we came and got towels. Finally, after checking out and driving 2 hours home my wife realized she forgot her hygene bag on the bathroom door and called the hotel and left 3 messages and has yet to get a call back. Like I said great hotel in need of a better staff or customer service training. I will give my money to another hotel next time. 더 보기

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Great hotel close to everything. Very clean & new. Beds are very comfortable but pillows way too soft. I felt like I would suffocate. We were a bit dissaponted because we went there to catch up on some very needed sleep and would get startled every few minutes cause of the noise. It wasn't the hotel creating the noise but since its soo convenient to […] everything it comes with the price of lots of noise from many sources like highway, streets, train, and cars in the garage parking. If I ever need a nice hotel for business I will consider staying again but if its for rest, never. Its sad that hotels are being built with very little sound barriers nowadays. Older hotels are way more quieter. 더 보기

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Absolutely miserable experience: slow check-in due to understaffing, absolutely beyond-comprehension rude employees, broken wake-up call system, parking nightmare, slooow mismanaged elevator system, etc, etc, etc. Would never recommend it and will never go back. Much better hotels by the airport!

Very happy...clean hotel, with a very modern decor. Great staff too. I would highly recommend this hotel.

This hotel had luxury accommodations at a great value. Also very conveniently located downtown. Parking spaces a little small...but overall great stay in El Paso.

I loved this hotel. It had a wonderful smell and I felt right at home. The food was awesome as well.

Over all every thing was great, The customer service, the restaurant inside the hotel, which was very delicious, and the amazing view, and also the cleanliness of our room. I will recommend this hotel to everyone

Nice hotel, friendly staff, nice neighborhood for dinner or bars.

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After a long 12 hour drive we wanted to sleep! Well this hotel had a party on the 17 floor guessin the ball room. The music was loud we couldnt sleep. Many people complaint maybe call ahead before booking. Had a horrible day the next day! Room was clean and neat but some. Bed comfortable..but stains on couch. Not great at the time.

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enjoyed the stay. satisfied

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This is a brand new hotel so I expected everthing to be new, fresh and clean...which is was. Only exception....a dirty couch in my room was not cleaned so it must have been missed by their staff. Located downtown close to all, nice pool, good security. did not eat in the restaurant through.

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For a DoubleTree, doesn't live up to the name. Poorly managed, rude front desk, trashy hallways and elevators, poor service in restaurant.

This hotel was very clean and the staff was very friendly. Its located right downtown and close to everything. I highly recommend it.

Not fancy but very adequate. Close to everything. Very comfortable beds.

Upon arrival check in time no welcome cookies were available after I told my family the hotel greeted guests with cookies. The room was clean but did not have a fresh smell, the window view to the city was great. The pool needs to be serviced and supervised there was some guests drinking beer and dumping inside the pool. The neighborhood is not very […] good and next time I visit will be staying away from this area. The staff was friendly and I did feel safe during my stay. I believe the hotel can improve service by giving visitors more information when they arrive. Everything else was ok thank you. 더 보기

The hotel was fine except for one thing. It was fully booked and our room was on the 16th floor. Great views, right! Except for the fact that there is a ballroom on the 17th floor with a wedding party that went until 1:00am. The base permeating our room. I was furious.Service in the restaurant was lousy, too.

I was pleasantly surprised on how amazing this hotel was for the price. My children really enjoyed the heated pool in April. I would stay there again.

The hotel was very nice. The lobby welcomed guests with watermelon water and choc. chip cookies. The bed was very comfortable and I loved the outdoor terrace. Friday and Saturday night they had a movie playing out on the terrace-great way to get out of the room and feel entertained. My only complaint was that the walls were very thin, and noises from […] outside were easily heard. 더 보기

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Very nice hotel and staff, the only complaint I had was parking, they had a parking garge with tiny spaces.

My wife and I had a wonderful experience at this hotel. Though we were visiting relatives, the hotel was more awesome!(you know what it's like:) Very close to downtown, awesome pool, and the renovations on the hotel were very cool!! I wil stay here any time I visit Texas. My wife says if it had a jacuzzii she would have extended our stay....

Great Stay !!! Asked for a Complimentary Cookie Upon Check-Out, but clerk said their were none made...Other than that, Awesome Stay !!! Thanks for a Wonderful Anniversary with my Sweetheart!

My boyfriend and I enjoyed our stay. The hotel was very modern and very very clean.

Restaurant was excellent

I was placed in a room that the AC had been leaking in the closeet for some time should not have been shown as ready. Floor was soaked with water adn the ceiling in the closet had paint peeling off . Water was dripping from ceiling down walls to floor.

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