Element New York Times Square West - 뉴욕

elevators were a problem between 0800 and 0930 when many guests trying to get out. people very friendly and helpful. would stay there again

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The hotel staff are very friendly and helpful. The rooms are a little small but have everything you need. Extremely well located for Time Square and Macy's. Great having a dishwasher in your room. Your room is constantly top up with coffee. Housekeeping is also non invasive.

Great view from the 36th floor, including the Empire State Bldg. The room had everything we needed and was clean; looked like the website photo. We arrived at 4 am and had no problems checking in. We tended to be out late at night, so we interacted most with the overnight staff who were helpful and fun. Didn't have any worries about walking the neighborhood […] at night. Close to buses, subway, Amtrak and easy walk to Times Square. We hated to leave! 더 보기

The hotel is great- I'd stay again in a heartbeat. Staff is friendly and professional. Just don't go strolling around for a quaint restaurant- nothing but chain food up there.....

Great place and location for the price!

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Loved the room, loved the free internet, loved the happy hour. Extremely helpful staff. Walking distance to Times Square.

It was an excellent experience. The registration desk is small and the lobby is somewhat frayed. However, the room was large and excellently maintained. The view of the city was stunning. The roof top deck is great. The breakfast was good, as was the wine hour.

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I enjoyed every minute of my stay at The Element Hotel. The staff is super-terrific! The room was lovely and the view was spectacular! Breakfast was included and they served complimentary beer and wine in the early evening from Monday to Thursday. Great value for the price!

Excellent Hotel for the price

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I never write reviews - I just vote with my feet and never go back, but its not often you find a hotel with such great people-check in service staff - you guys rock. I was literally waiting for someone to screw something up but really nothing happened. Dont get me started on the room - perfect size not overdone and impeccably clean - I have found my […] NYC place, close to Times Square, Penn station etc - very nice place - thank you . Got the breakfast included rate - did not expect hot sandwiches, Kashi Cereals, toasted bagels the works included. Great stay - Keep it up. (If I may be greedy though - the coffee was a little weak- but there was a Starbucks on the corner so I was good. Ill be back! 더 보기

This spot in Times Square (close to the E line and 8th Ave) is a great hub to start exploring Manhattan. Hotel is very clean and service is very good!

Great hotel! You can't go wrong here being just a couple blocks from the heart of Times Square. The staff were super friendly. Rooms were a bit small but this is typical for New York. Otherwise very clean and comfortable room and we would recommend this hotel. We booked a room with a view for a bit of an up charge but it was worth the price with cityscape […] views and the Empire State Building. Enjoy New York! 더 보기

I can't say enough good things about this hotel ! The room was perfect. Big bathroom, extremely comfortable bed and pillows. The room had a desk and as a huge bonus a kitchenette! As for the staff...they were beyond friendly. They provided 5* service from a toothbrush to getting a taxi !! Would definitely recommend this hotel. The location is only a […] couple of blocks from Times Square in the Fashion/Garment District. 더 보기

The Element Hotel in west 39th street is located in a quiet street right in the centre of Manhattan. It is a stone's throw away from Times Square and very close to Penn Station, The Empire State Building sub-way stations and all other mid-town attractions. We enjoyed the hearty breakfasts and coffee to go which set us up for long days of sight seeing […] and walking. I would recommend this hotel for people looking for a little haven on tranquility after a long day of shopping or sightseeing. 더 보기

HUGE* by NYC standards. This hotel is a block from the subway and was a fantastic value given the size, amenities (including fully stocked kitchenette) and feel. We had a great view on the 36th floor. The only real drawback is the wait for the elevator. The elevators move fast, but leave yourself extra time around checkout and breakfast times. We loved […] our stay and this'll be the first place we look to re-book on future stays. We've stayed in NYC before--with very good luck--but this place absolutely beat expectations 더 보기

I took my son and grandchildren to NYC for Spring Break. Our stay at The Element was perfect for us. From the comfortable beds to the friendly,helpful employees our four nights here were great. We enjoyed the full kitchen in our rooms. The location was convenient to many attractions. Breakfast was filling(nothing fancy) but a good start for busy days. […] I would definitely return. 더 보기

Such a wonderful experience. We were able to check in at 6:58 am and all of the hotel staff were so knowledgeable and helpful. The room was exactly what we were hoping for. The concierge was very helpful in arranging dinner reservations for us. The wine and beer reception was a very nice touch. We will definitely be staying here again the next time […] we come to the city! 더 보기

Fuggidabout rude New Yorkers - none of them work at this hotel. The service staff was wonderful - kind, helpful and pleasant. The room was clean and very efficiently laid out. We loved the gleaming white bedding and the two head shower. We would stay here again! And included breakfast and wifi: a great bargain.

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I have stayed in nyc twice before stayin here. I stayed in a well known hotel and was quite unhappy. The Element made our time in nyc sooo much better. I will never stay anywhere else in nyc besides here. Lovely clean room(cleaned daily)...big bed., lovely sheets..flat screen tv and massive shower. One block from times square its at the centre OF EVERYTHING! […] We checked-in in appox 30secs! The staff are the MOST friendly, professional and kindest I'VE EVER experienced and I've travelled many places all over the world. They go above and beyond their job duties to ensure your stay is a great one... and helped my friend and I on many quiries we had and did so with such grace and willingness. Free breakfast (buffet) is included in the price and free tea/coffee all day along with free wi-fi, comp area and gym!! I would HIGHLY recommend ANYONE to stay here. My only negative is it doesnt have room service...but seriously..you're in nyc walk ten sec's and you can find any food restaurant. (Or bring food back and cook it in your kitchen!) I cannot praise this hotel ESPECIALLY their staff enough. Loved every minute and would DEFO stay there again! 더 보기

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Great, clean, comfortable hotel! This fairly new hotel was a welcome retreat after sightseeing each day. The rooms were very nice and clean and included a kitchenette. It's within 3 blocks of Times Sq and a block from the Subway. We will definitely stay here again when we return!

Very friendy staff, very comfortable bed, room serviced very well. The lobby area is quite small and area is quite hectic in the morning due to this. They had issues with the lifts when we were there. On the whole though a very enjoyable stay due to a very nice comfortable room and very friendly staff. I would definitely stay again.

with 40 floors you need more then 3 elevators . also the elevators are shared with the housekeeping and maintenance staff which put you down to 2 elevators for the guest.i waited a long time most of the time for the elevators...which is unexceptable. if i wasn't 24 floors up i would of taken the stairs....this issue needs to be addressed...everything […] else was great 더 보기

Good hotel, great location, but slow elevators at peak time in the morning.

The room was amazing, and the shower was big and comfortable, which is a rare thing especially in NY. The stuff was very nice and helpful. I'll definitely come back!

All the staff were very helpful and pleasant all the time. Room was on the small side - to be expected this is New York. The room was clean and very complete with fridge, 2 burner stove, microwave & cofee maker. Really really liked the free full breakfast in the morning and the refreshments with snacks in the late afternoon. Bathroom shower had rainhead […] and separate wand shower heads. Reasonably close (walking distance) to Times Square garment district, theatre district and Macys. 더 보기

I stayed at this hotel for business so the proximity to Times Square wasn't a factor for me, but it is just around the corner making it convenient for tourists. The staff was very warm and helpful, and helped to enrich the stay. The free wi-fi, breakfast and receptions during the evening were also an unexpected surprise, which saved me both time and […] money on extra services, dining, etc. The rooms were clean and comfortable with zero reports or evidence of bed bugs (which is a huge concern for me). I'll definitely be staying here again! 더 보기

I am a frequent traveler and have used Hotels.com in the past, but this hotel was a bad experience from beginning to end. First, there was a 10 minute wait just to get to my hotel room, then no hot water, and when I woke up in the morning, a huge rash on my back and arms. When I went to speak to staff they kept passing me off to another person, it was […] always someone Else's responsibility, but apparently no one is in charge there. Then I get home to find out they charged my credit card over and over again - 3x as of today. 더 보기

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I was very disappointed that there was no music in my guest room. There was an audio port that could be used to hook up an IPOD to the AV system that ran to the TV; however, I was told that the hotel does not supply the audio cable that would have allowed me to hook up my IPOD and play music. I also was extremely aggravated that the card key door locks […] did not work properly. Instead of agreeing that the locks needed to be fixed, the 3 different staff persons who I spoke with on 3 different occasions gave me the same "canned" response to the effect that the key cards are very sensitive. After having them replace the key card, I went directly to the room (without putting key anywhere near cell phone or credit cards) and each time it would take me about 5 minutes to get the key to work to open the door!!! These shortcomings significantly diminished my enjoyment of this otherwise nice hotel. 더 보기

It has been a long time since we have stayed at a hotel that was as friendly and helpful as the Element NY Times Square! Also the location was great.

I stayed in the King studio and thought it was a great room. Good view, clean, nice little kitchen, confortable bed and nice bathroom. Only gripe is that they take 50 dollars out of your account and it takes 10 business days for them to put it back in..

The rooms are comfy and well laid out. It's great to have a full sized fridge. They are nice and clean and new. The staff are great, very friendly and helpful. The hotel is in better condition than a lot of places that I have stayed at in NYC. The location is great - you can walk to pretty much everything in mid-town. However, I probably won't stay […] here again. I found the hotel too crowded. There are only 3 small elevators (about the size of your average wheelchair accessible toilet) for a 40 floor hotel that probably has about 400 rooms. So that means waiting about 5 minutes just for an elevator to arrive, and when it does, it's either full when it gets there or it is by the time you get off. You also get to stop at every single floor on the way up or down regardless of the time of day. The breakfast downstairs is great, but it's like a feeding frenzy, nowhere to sit, anxious pushy people breathing over your toast apparently in fear that the food will run out! ALWAYS a line at the front desk. So... it was basically like a *really* nice hostel in a lot of ways. I was also disappointed that they used disposable plates/ plastic cutlery etc for the breaksfast, as one of the selling points for me was the hotel's "environmental focus". I had the misfortune of staying at this hotel whilst they were having a major plumbing/water crisis. No hot water the first day, no water at all the second day. Which meant no shower for 2 days. So a bit of a disaster, but not at all the hotel's fault. They did a great job in a terrible situation. They also compensated me fairly for the inconvenience. The only criticism I have for how they handled this situation is that they could have done a better job in communicating what the problem was, when it was going to be fixed, etc. 더 보기

Super Modern Hotel near Times Square and Broadway. Every single staff person was very very welcoming. Always with a smile. We asked for recomendations for Dinner, and they recommended a very good Thai Restaurant called QI. Delicious cuisine and cool atmosphere. The Breakfast was very good. The view from the 35th Floor, just awesome. I will definitely […] stay there again. 더 보기

We LOVED our room. It was small but it was decorated so nicely. The shower was great, the towels were wonderful, the bed was comfortable. It had a terrific gym in the lower level and a warm breakfast was included. It was a great stay.

Great price for a nice room, breakfast included, nice people! Thanks

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excellent hotel and terrific breakfast buffet clean and efficient rooms highly recommended

positive: the reception attendance, the beds and linens, the kitchenette, the free tea and coffee. negative: breakfast was the worst I have ever had, tremendous confusion, bad quality of food. The price quality relation was satisfactory .

We loved this hotel especially all of the green environmentally friendly details. As design professionals in architecture my husband and I enjoyed seeing and reading about the sustainable materials and fixtures used on the building. We will definitely stay there again ... View from our 32 floor room was great too.