사누르 호텔

"식사는 훌륭한데 더워요"

"너무 친절하고 아침 다 맛있고"

"좋은 기억으로 남을 장소"

"깨끗한 객실, 직원, 편의 시설 등"

"객실의 청결도 매우 좋았습니다. 프론트 직원 역시 응대하는 방법과 일처리 시간은 매우 만족스러웠습니다. 기회가 되면 다음 여행시에도 방문할 의사가 있습니다!"

"I had an extremely disappointing experience at InterContinental Sanur, beginning August 11, 2025, following a delightful stay at The Samaya Villa Ubud. I Upon arrival, I discovered a live cockroach in the wardrobe. Instead of an immediate room change, staff simply brought insecticide, showing a shocking disregard for hygiene standards. Multiple calls to the front desk went unanswered. When I visited in person, a manager dismissed the matter with irrelevant excuses about room view. The new room’s sink drained so poorly that it was left dirty after use. I tolerated it only because I was already exhausted from prior complaints. The next morning, staff stopped me after breakfast claiming no deposit was on record. Despite my proof of a 2 million IDR credit card charge, I was treated like a trespasser until a senior staff member intervened, later attributing it to a “system error.” This series of events left me feeling neglected and outraged. I later checked online reviews and found many guests reporting the same issues—poor hygiene, outdated facilities, and weak service—with management repeating empty promises. The front desk staff need urgent retraining, and if such conditions continue, the property will severely damage the InterContinental brand’s credibility. "