2/10
The hotel was so bad we left after one night of 2 night trip. I asked for a refund but unlikely we will get one.
The receptionist barely spoke when we checked in so we didn't feel welcome.
The hotel is in a filthy state with dirt, detritus and flecks of paint on all the carpets. There was a towel dumped in the middle of our corridor and it was still there the next day. I’m not surprised though, for the entire time we were there we didn’t see one cleaner, not even in the morning.
The bed matresss was lumpy and uncomfortable. The shower and bath controls were awkward to use and get water coming out of the shower. The final event that made us leave was when the large, metal shower head fell from its bracket and hit my partner on the head.
During the night the fire alarm went off, and having dressed and gone down to reception. The night person, said it was probably ok and we could go back to our rooms, although he didn’t understand why it had gone off. This is against all fire regulations.
The TV stopped working after a bit, and the hair drier was difficult to use as a short flex came out of a drawer connected to the mains with some dodgy looking wiring.
Breakfast options were meagre, and the coffee was cold.
On leaving we asked to see the manager, Dr Shin, who wasn’t available. But receptionist said he would try to get a refund. The other two couples checking out were also asking for refunds.
If you google Dr Shin, Royal Victoria Hotel you will discover some interesting stuff.
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