샤마 아일랜드 노스 홍콩

Room is nice and clean, quiet as not many rooms per floor. Also had free upgrade.

Location is good, style of the hotel is good also . But the front desk should change

I like this hotel although it’s really small. But the design is good n comfort. The hotel is clean too.

Checkin and checkout was smooth, service is a little slow due to shortage of staff. I was given a room on lvl 2 right outside the gym, but it wasn’t noisy. Room was very clean and comfortable. Definitely recommend.

The room condition is OK. Only one power outlet in the room. Bed is a bit hard. Pillows comfortable. The room is not soundproof so I can hear noises in the street all night.

Location of the hotel is within the heartland but the service staff of the hotel is bad. Requested for extra pillows but the hotel staff mentioned that extra pillow service is not extended to hotel guests. When the hotel decided to have us the extra pillows, it was done with very bad attitude. The drainage system of the toilet is also not good hence resulted in flooding at shower area. There are stairs from the ground floor to the hotel lobby and from the hotel lobby to the lift. Not convenient if you have too many luggages. Lift also broke down on our second day stay. Overall experience of the hotel stay is bad and will not return to the hotel again.

My trip to HK last week was my first time staying in Shama Island North HK and it was not a good experience. The room was very different with the one that I booked and when I complained to the Frontliner, their response was very bad and not professional. At night, I complained again about the door key in Room 206, I can’t open the door and we were locked inside. In the next morning we were locked 15 minutes and can’t go out. Only after I called Frontliner, someone help us to open the door from outside. I was very upset, we can’t go out easily from our room. Fortunately one officer called Alice (or Elise) as the Assistant Manager help to change our room to 209 and it was totally better. Not a very good experience stayed with Shama.

clean. good value for short stay

The room is way too small, nowhere to put things, cannot even open the luggage

The hotel is located a good 10min walk from Fortress Hill MTR, lots of bakeries and small eateries/shops nearby.Tram stops almost right outside the hotel. Starbucks next door to reception, in the same building.As it is an apart-hotel there is no grand reception lounge, only a small desk and rest area but it was lovely as they offered free water, tea and coffee, biscuits and magazines/newspapers to read. I also saw DVDs to rent.The room was very modern and clean, they had tea and coffee facilities, however it was tiny, no space for a suitcase for sure and the bathroom was for one person only, hard to close the door as it was so close to the toilet bowl.Having said that, service was pleasant, they let us leave our bags there for the day, and I would stay again if in HK for just one night.