하얏트 리젠시 스코츠데일 리조트 앤드 스파 앳 게이니 랜치 (Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch)

We loved the Hyatt! We were greeted with a free sangria at check-in, room was upgraded for free, truffles and champagne were sent up when we mentioned we were celebrating our anniversary. When we arrived early for our dinner reservations and the table wasn't ready, they bought us a drink! Also, because our food took longer than anticipated they comped our appetizer and gave us a free dessert for our anniversary! The next day we checked out bikes to ride to breakfast and had a great time. The day at the pool was fun and relaxing! Service here seriously cannot be beat!

I already gave direct feedback to Hyatt, but they really aren't much better than a Holiday Inn Express -- less the free cinnamon rolls. It seems their corporate culture is more about processing guests rather than serving them. They are the WORST at communicating. Didn't tell me I wasn't getting the king I requested, just let me find out at 11pm after driving all day. Didn't tell me there was construction just below us. Just let me find out about it the next morning. Didn't even ask how my stay was. When I reported it to their corporate office, the form asked how I prefer to be contacted. I said by EMAIL. They called anyway... while I was at work. THEN they emailed me with an attempt to sell me on their club card! They didn't even address my actual concerns! They are by NO MEANS rude or unprofessional. They just have 3 star quality service. And it doesn't look like ANYONE, not even in their corporate office,knows what 5 star service is. I had a choice between Hyatt Regency and Omni for the same price. Regretting not choosing Omni for my Labor Day weekend.

Great hotel.

Enjoyed the hotel pools, cleanliness, friendly staff and location. Service was a little slow on requesting rollaway bed and extra towels, but overall good.

very clean resort and services was EXCELLENT