Arrived and was under full construction. Booked through Hotels.com. I am 82 years old and I go to bed early so this wwas not going to work out. When your hotel is under construction you should let your guests know prior. Hotels said they would help us with the refund and told us to leave the premises if it was not going to work.
Shraddha R (05/24/2025, 8:04:54 AM): Given your father’s discomfort and the unsuitability of the current conditions, we suggest that he checks out now and finds an alternative accommodation that better meets his needs. We will continue to follow up with the hotel via email on your behalf regarding a refund or compensation for the disrupted stay.
Shraddha R (05/24/2025, 8:05:08 AM): As a gesture of goodwill and understanding of the inconvenience caused, we’re also adding $30 in One Key Cash to your account. This credit can be used toward a future booking onHotels.com.
Shraddha R (05/24/2025, 8:05:20 AM): We’ll keep you notified as soon as we receive a response from the hotel.
You (05/24/2025, 8:06:00 AM): Ok how will you notify us?
Shraddha R (05/24/2025, 8:06:42 AM): I have your email iluvxos@gmail.com, Once i have more information from the hotel i will keep you notified via email
Shraddha R (05/24/2025, 8:07:16 AM): Please note that this request may take up to 72 hours to process and is subject to the hotel’s approval. That said, we will do our very best to advocate strongly on your behalf.
You (05/24/2025, 8:07:27 AM): Thank you for your help