베스트 웨스턴 호텔 로스 콘데스

Great location and friendly staff.

It was a very handy hotel close to everything. Unfortunately most of the staff were unfriendly. The breakfast was not worth the money. It was a bit noisy overnight with street noise and people coming in late.

Great city, and the BW los Condes, was just right for us, clean, good food and great, helpful staff, with easy access to everything of Madrid. perfect for our short stay, easy access to the metro, the various city sites and plazas and dining.

I booked a one night stay for a long layover in Madrid. I arrived very late to the hotel at 2 am due to my incoming flight being delayed several hours. I asked if I could have a late check-out in the morning to allow more rest. The front desk agent was very cold and acted like this was an outlandish request; he finally said I could have 30 minute late check out. Just a few hours later at exactly 12 minutes after check-out time, I received a rude phone call from the front desk informing me that I had to be out of the room. I relayed that the front desk had just a few hours earlier said I could have a 30 minute late check out but the front desk contradicted this and demanded that I vacate the room immediately.

Very nice room and shower