홀리데이 인 익스프레스 호텔 앤드 스위트 그랜드래피즈 에어포트, 그랜드 래피즈

Just stopped on way home. In the process of remodeling. We didn't use the pool. Breakfast could have been better.

Amanda was amazing at the front desk by herself on a Saturday night at 10:30pm with a line of people, phones ringing, patrons trying to get concerns and answers, walk-ins, confused people due to new Holiday Inn behind this hotel, which is starting remodel to another chain. Room didn't look like picture, missing counter, sink, cabinet in the suite. Couch sofa had cracker and hairs on the bedding when we unfolded it. RIP in window sheer. Bathroom was clean. Internet didn't work on 1st or 3rd floor room. Amanda should of never been by herself for safety and customer service reasons. Buffer was hot/tastey and 2 employees were constantly refilling all items and drinks. Wish I would of been informed about the remodel, price should reflect as well.

First we showed up at 4:30 and our room wasn't ready. The staff were rather rude. The front desk at first told me I owed them for the stay, I explained that I paid via Hotels.com...THEN, they charged me double. I didn't realize this until after the stay-you know how they take your card for "incidentals"-well, they charged me which overdrew my account. When I called, the person I spoke with told me this was HOTELS.com's fault?! I told him that not only did I expect a full refund, I expected Holiday Inn to give me back the overdraft charges. 3 days later I still have not head from them.

Staff was very friendly. Hotel was clean, beds were comfortable. We had a room with 2 queens, a kitchenette, and separate sitting area. Plenty of room for the entire family

Awesome stay.Grest breakfast. Ocean view.