Our connecting rooms weren’t both ready - we arrived about 20 minutes before check-in - but we were checked into one room right away - thankfully. I didn’t hear back from reception about the second room being ready (we could hear when the cleaning staff had left), but after about half an hour I called down to ask, and the second room keys were brought up promptly. A used food tray from a neighbouring room sat on the floor near our rooms (with dirty dishes and food on it) for at least two days. The rooms are decorated whimsically and the bathroom was very clean.
There were several longer term maintenance issues. The dark patterned carpet had several bad stains that I didn’t notice at first. The wallpaper is peeling in several places. The towel warmer worked in one bathroom but not the other one. The electrical outlet cover by the desk was missing a screw and almost came out of the wall when I was pulling a plug.
Service was inconsistent. The coffee at breakfast was terribly weak but was promptly replaced when I asked for another one. The front desk was slow at check out, with one of two staff on the phone, and the lobby did not have a card-drop box. The concierge was great and went out of his way to help us find a taxi two blocks away (the street was closed for a fair), and also helped us push our large luggage to the taxi stand.
Overall the hotel is iconic, quirky, and fun but it needs some tightening up on the management side to earn a 5 star rating.