힐튼 하트퍼드 (Hilton Hartford)

It was great

It was wonderful. We stayed Friday, Saturday, and Sunday. The room service was our favorite part. Thank you to the room service staff for making our stay extra special! The housekeepers made sure we were comfortable and had everything we needed. Our room (on the 21st floor!) was so comfortable with a beautiful sunset view each night. One of the nights we ate dinner at The Capital Grille which was only 8 minutes away. So delicious! We had a great vacation thanks to the Hilton. We will be back. Thank you.

Overall this hotel was amazing! I was there alone for two nights. The food was great and over all the staff were very friendly! I ordered room service 4 times. 3 out of 4 times it was the same man delivering! It was nice to see a familiar face. Wether it was late at night or first thing in the morning he came up with the biggest smile on his face. I couldn't say enough about how great he was. Checkout at this hotel is at 12pm. Around 10 am that morning I heard house keeping in the hall cleaning rooms. I had my do not disturb sign up yet they still knocked on my door. Which startled me as I was just getting out of the shower! Aside from that it was a super great hotel!

Had a wonderful time with my lover and will do it again next year.

While I never actually write reviews I figured this review was worth writing. I've been a hotel.com Gold member since 2012. I stayed at this hotel last Saturday for a Rascal Flatts concert. Check in was quick and MTV's Catfish was filming too! My room upon getting upstairs smelled so strongly of cigarette smoke. As a smoker who doesn't smoke in their home or car it was gross. Then my friend went to use the bathroom and there was a dead roach on the floor. We didn't have time to go back down and change rooms again so we just picked it up and dealt with it. Breakfast is not free even as a hotel guest which I found rather odd and their buffet breakfast is almost $20 a person. I did tell the front desk after breakfast about our room. They comped me my over night parking which was $18 as they couldn't do anything on the room price since I had booked through hotels.com. While I wasn't upset I did not want to get charged a smoking fee of $250 when it was not us. Not sure I will ever stay here again. While the staff was super friendly and nice the cleanliness of the hotel rooms put me off. I am a avid Courtyard by Marriott lover.