The hotel was clean. Although the pool was closed by the Health Dept. due to a bacterial bloom. So there was that. This is a real Mom & Pop property. I see they are doing their very best & working very hard. The room was very clean & that's what's important to me. The free hot breakfast was typical, but good. Well presented. The check-in was slow. Everyone wears multiple hats. At one point, I believe the desk manager went up to the room to help his wife finish getting it ready. The price as right & they were very nice people.
Catherine
Catherine ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 25์ผ
Not what I paid for.
The indoor pool was not open and that was one of the things we booked for. I accidently booked one of the rooms for the wrong day and they absolutely refused to change it or give a refund, so I ended up paying for one of the rooms for two nights, you would think they would be a little understanding foe a mistake. fitness center had limited hours and was unavailable in the morning when we like to work out. No ice buckets in the room. Hot water was almost nonexistent, and the water pressure was bad. Breakfast was pretty good and they offered a little more than most hotels do.
David
David ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 25์ผ
No smoking on the oremises but the smoke smell was significant. The beds were hard.
Robert
Robert ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 6์ผ
Jamarius
Jamarius ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 6์ผ
Hidden fees. Security deposit for room even though i don't smoke. Room had iron but no ironing board
Elevator floor was dirty my whole stay someone had spilled a cup of juice and nobody cleaned it up. Staff lounging in the lobby in bed clothes feet up on the furniture. I'd never stay here again!
James
James ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 1์ผ
Very Dirty, Horrible Customer Service
I recently had an extremely disappointing experience at Quality Inn South Bend Airport which was in an unacceptable condition. The lobby had several missing ceiling tiles, with water actively leaking from the ceiling. Towels had been tied to the ceiling beams to direct water into a trash can. There was a foul smell in the lobby. The pool was completely unusable, with a noticeable film on the water, the water was dirty, and not maintained at all.
Our room had not been properly cleaned. There were food crumbs and stains on the sheets and dried blood on the curtains. The entire room smelled strongly of cigarette smoke. Due to these unsanitary and unsafe conditions, we requested a different room but were told that was not an option. After spending only about 20 minutes in the hotel, we decided to leave and book a room elsewhere.
When I requested a refund, the front desk attendant stated that he did not know how to process refunds and that only the manager could issue one. However, when I asked when the manager would be available, I was told that they didnโt know and that there was no way to contact them. I requested a business card and emailed the manager directly but never received a response. Despite multiple follow-up calls, I was repeatedly told the manager was unavailable and that no one else had the authority to issue a refund.
After reading the most recent reviews, I thought this would be an OK place for a quick, one night stay. It was not. Stay somewhere else.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 31์ผ
Significant leak in ceiling of lobby. Pool condemned. People were very nice.
Jennifer
Jennifer ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 31์ผ
Nice
Yogary
Yogary ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 24์ผ
Joseph
Joseph ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 12์ผ
Charge a deposit towels werenโt clean blankets dirty room smelled like mold & cigarettes
sabrina
sabrina ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 12์ผ
Room was next door to elevator, yet we had perfect quiet all night
Janneane
Janneane ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 10์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 7์ผ
Mediocre hotel but good price
Staff was friendly and helpful. Free breakfast was good. Room was clean for the most part except curtains were filthy and birds were living in wall next to ac. Shower water pressure was super weak. Need to update lamps with those with usb charging sockets. Vending machines not working properly and very inconvenient. Should have a small market area stocked with snacks, after-hours food and sundries like most hotels in this class.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 25์ผ
Proximity to airport is good. Rooms are poorly furnished, loud, television too small to see from bed.
Patricia
Patricia ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 21์ผ
Place was just dirty and towels and linens were dingey and had old stains on them
Benjamin
Benjamin ๋, 1๋ฐ ์ถ์ฅ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 21์ผ
Ken
Ken ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 21์ผ
needed an update
Michael
Michael ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 19์ผ
Angela
Angela ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 15์ผ
Great place
Kathryn
Kathryn ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 13์ผ
Sally
Sally ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 1์ผ
Jim
Jim ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 23์ผ
None
Kathryn
Kathryn ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 1์ 18์ผ
Was nice hotel..breakfast was great not too high priced
Heather
Heather ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 1์ 18์ผ
Not what I expected. Would not stay there in the future