4/10 Fair
Jan 31, 2025
Noisy buzz sound outside front window
I paid extra to be in a larger room and there was loud noise outside the room during the evening. At first, we thought it was the heater but was able to eliminate that when we turn it off. I called the front desk told them about it, he said they he had no idea what the problem was. I asked if they could send someone up. After waiting about an hour, they sent someone up and he determined it was the light outside our window. Noise was very loud! The gentleman that came up to check it out said he would tell the front desk to move us to another room. Waiting & waiting for phone call from front desk to get back to me, no communication!
I had to call after about 45 minutes, finally we were able to switch rooms at about 9:30-10:00 pm (in our pajamas) in the cold (Tahoe).
Had to make several trips to carry skis, boots , luggage to new room on lower floor after I had to walk back to get new key. It was quite an inconvenience.
When I asked the night front desk employee, how do we get compensation for the inconvenience, his answer was "Not Me"
I think we deserve some kind of rebate / compensation. At
least the difference between a standard room & the upgraded larger room.
Also, Holiday Inn Express advertises a hot tub. This is the 2nd time in a row that hot tube wasn't unavailable.
Thank you.
Disappointed,
Ken Dempsey 831-227-5080
kendempsey14@gmail.com
Kenneth
Kenneth, 2-night trip
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