아웃리거 코나 리조트 앤드 스파

When we came to our room, we were shocked to find that there was blood on the bed sheet and other stains on the bedding. We found dark, dirty stains on the fabric of the sofa and the room had a bad smell. This was a shock to us since we were fooled by the photos when we made our reservation and were paying close to $400 per night for our stay at Outrigger. The furniture in our room was old and had scratches. When I tried to call the reception, nobody picked up the phone although I made several attempts to call over the span of an hour. The ice machine room looked filthy and we were disgusted at the dilapidated condition of this while walking to our room.

2박 가족 여행, 2022년 1월 13일

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Cash grab hotel.

The hotel is aging but kept up fairly well. The grounds are spectacular. I didn’t like, after paying for room and resort fees, to be dinged for $35/$25 parking on top of it. Cash grab. $25/hour for late checkout, en though hotel was only half full. Cash grab. No table on balcony. Saturday the pool was completely packed with locals, outside food and drinks, even though hotel guests aren’t allowed to bring outside food or drinks. no towels available. No chairs available. We will reconsider staying here again after this visit.

Dean, 3박 가족 여행, 2022년 1월 12일

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Overall just ok for the price.

I had very high hopes based on the beautiful entrance area but overall it sadly underwhelmed. Most of the staff members were friendly and kind but lines at the front desk were always long. Check in took 30 minutes. Forget trying to get a hold of them from your room. In 6 nights I tried calling 3 different times but all 3 times no one ever answered. The 3rd call I was asking to pay for another night since we changed our flight to a redeye. No answer so we just checked out. The operator told me if they're busy, they won't answer so you need to go down. Not really acceptable for this type of "resort". The room was slightly dated but we have no complaints since it was clean. Housekeeping was thorough and the layout of the property was nice. The pool is a beautiful area with a great view however the it doesn't have any showers. This leads me to my final disappointment which is that they have no accomodations for you if you have a late flight after checkout. No showers so unless you add a night (including paying the resort fee), you're on your own. The operator literally said "we don't offer anything for you". Parking was an absolute rip off at $35 a night so we did the street parking. The daily resort fee made this less of a bargain as well. Overall the Outrigger is a nice place but very underwhelming for the price you pay.

Stephanie, 6박 여행, 2022년 1월 2일

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Overpriced for an old & tired hotel. Room was NOT available at the designated check in time of 3 pm. Amazing views but you REALLY pay for it.

stacia, 3박 여행, 2021년 12월 31일

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Dirty rooms and new room no towels

When I first checked in room they sent me too was dirty so they gave us another room that had no towels. For the money paid it was horrible

Darren, 1박 가족 여행, 2021년 12월 29일

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Very disappointed

Very disappointing. Very long lines at all desks on a consistent basis and customers who arrived before others saw those other people helped before them with no acknowledgement from employees. Rooms did not even have washcloths in them. No room service or reasonable food options in spite of arriving earlier in the afternoon. An hour wait for the one open restaurant on site. Hotel store was open but only sundries available. No grocery items were in stock at all. I paid a premium price for this room and was very disappointed.

1박 여행, 2021년 12월 27일

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Expensive and disappointing

The resort isn’t too great for how expensive it is. Rooms are old, hotel is far from the main town and isn’t a beach resort what so ever. If you are looking for a honeymoon get away, then find a beach resort even if you have to pay a little more.

Bhakti, 2박 여행, 2021년 12월 22일

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Wouldn't choose to stay again

The hotel feels like it hasn't been loved at all. Dingy hallways, our sink was cracked, the color of the walls is a puke yellow. The pool is surrounded by rooms, i.e. not a relaxing location. The area by the water front is beautiful but the hotel has done a horrible job to capitalize on that -- one bar was closed, one area was only for VIPs. So again the main restaurant is in an area that is surrounded by the room buildings. No robes in rooms which I feel like is a basic amenity, we had to ask for them. We ordered food two nights and the order got messed up both nights. Our b&b experiences on this same trip were way nicer. We stayed during the beginning of busy holiday season so cost was over $550/night, not worth it.

3박 여행, 2021년 12월 20일

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Not recommended for the price

For the price, not worth it. Rooms are really outdated and have a musty smell. Killed a roach in the room the first night. Most of the staff was not friendly (and nearly rude) except Nani who gave cultural tours and lessons, the housekeeping staff, bell desk and the maintenance staff, who were all very friendly. Reception desk personnel and restaurant and store clerks...not so much. Lock on the patio didnt work (but maintenance was quick to arrive and fix(. Elevators have serious issues with not working (which makes it hard for older folks who cant walk the 7 floors up and down). Minimal, overpriced dining options and unless you have a vehicle there is NOTHING nearby (so you pay the ridiculous amounts at the hotel to eat). No airport shuttle (uber is about $45 each way). Pool and grounds were top notch!

Michelle, 2박 가족 여행, 2021년 12월 16일

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The checkin was great, friendly staff and overall great service. We valet park and the valet staff was very friendly and helpful. However we had purchase the breakfast deal of 2 for $20 and once we went to have breakfast at the cafe the staff didn’t know anything about it.

Warunyupa, 1박 가족 여행, 2021년 12월 14일

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