메르큐르 호텔 베를린 템펠호프

The hotel was fine for my solo business trip but it was not as clean as I would expect from a 4* hotel. There was an empty haribo packet next to my bed on the floor! Breakfast was great and the service I received on check in late Monday night was also great. Check out on Wednesday morning was not met with the same service, the couple on the desk were more interested in eachother!

Replacement of toilet articles very slow and stingy. No bar soap provided after the first day. No room makeup on the first day -- apparently you MUST put the "make up room" sign outside to have that service. Air con/heater was very noisy.

Nice hotel, just around the corner from a subway station and then two stops to the circle S-Bahn line, so super-convenient. Hermanstrasse is crowded with little kebab, pizza, and noodle shops. I didn't spend much time in the (very large) hotel room though. There were coffee capsules, a comfortable bed, plentiful hot water, and that was about all I needed. Only complaint was the wireless was down the last night I was there.

I can't believe this is 4 star level. It was clean and neat but incredibly basic. The only light source in the bedroom were two low light lamps, great for mood lighting but kinda useless when you need some actual light. The breakfast I only had once as it was €20 and incredibly basic, even by Mercure standards, the dining area was clean and pleasant though, if a little cramped. The staff were friendly and polite but when there was an issue with my room (two singles instead of the double I booked) they kinda just shrugged and pushed the beds together and claimed there were no other doubles free during my 4 night stay. If you told me it was a 3 star I'd have been pleasantly surprised, but as it's supposed to be a 4 star it was pretty disappointing.

Good location, decent-sized room, easy check-in, good housekeeping.

Whilst the hotel was fine albeit very outdated and the price reasonable, we were so disappointed with the service. We were made to feel unwelcome for our whole stay. In particular, we had the receptionist knocking on our door asking us to check out a day earlier than our departure day. When I told her we had booked and paid until the next day she just said she would go and check the reservation and then we did hear anything from her (or get an apology for asking us to check out). That day, both cards to our room stopped working and then another receptionist was so rude and blamed us for the card not working. I would not recommend this hotel.

Nice hotel with good service and amenities. Close to the train station, but a bit out of the way to the central sites in the city. A great place to come and relax. Breakfast is served daily, although decent, like other reviews a bit pricey at 18.00 Euros a person. Overall a nice, affordable hotel in Berlin.

Friendly staff, clean and comfy room, not too much noise. Well located for taxis.

This hotel compares really well to hotels which are located more centrally in the more affluent tourist area. Service was very good and the staff were really helpful and accommodating especially when we needed a late checkout which they gave us free of charge as we only needed to stay until 2pm. The room was very comfortable, spacious and clean. The local area is safe enough but does not have the upmarket shops that tourists might prefer. That said the U Bahn is literally round the corner and it is a few stops to the centre only. Having a fridge in all rooms allows you to keep snacks and drinks etc. It is a full size fridge and our room also had a 2 job cooker! I would stay here again as the price is very reasonable for Berlin

This hotel is very easy to get to as there is a U-Bahn stop just round the corner. We had a superior room and even though it didn’t have twin beds the bed was very wide and we each had our own duvet. The room was very clean and spacious with a huge window taking up one whole side of the room which made it very light and airy . There were two double wardrobes and inside one was a large fridge and a small cooking hob and sink. Ideal for when we were peckish! The breakfast buffet is huge and the staff all speak English and were very polite and helpful. Early check in can be arranged by calling the hotel directly but there is an extra charge although it is available from 10am. Plenty of local shops such as supermarkets, bakeries etc. A very pleasant stay.