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Crossroads Inn & Suites

2.5 star property
Hotel within walking distance of Ripley's Aquarium of the Smokies

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Nestled close to Anakeesta and SkyPark, Crossroads Inn & Suites offers a warm welcome with free self-serve breakfast and a cozy lobby fireplace. Unwind at the seasonal outdoor pool or children's pool, stay active in the gym, and enjoy convenient laundry facilities. With helpful staff on hand and free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Laundry facilities
  • Air conditioning

Main amenities (9)

  • Daily housekeeping
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Vending machine
  • Self-serve laundry
  • TV in a common area

Feel at home (6)

  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
$98 nightly
The total price is $111
Nov 2 - Nov 3
Total with taxes and fees

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(134 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(20 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(17 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

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$87 nightly
The price is $99
Nov 23 - Nov 24
Total with taxes and fees
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About the neighborhood

Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Subway - ‬7 min walk

About this property

Crossroads Inn & Suites

When you stay at Crossroads Inn & Suites, you'll be in a great location, within just a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. Guests can enjoy the seasonal outdoor pool or take advantage of nearby snowboarding. Also, Gatlinburg SkyPark and Gatlinburg Space Needle are within a 15-minute walk. Fellow travelers say great things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited (max 1 space per unit)
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Traveling with children

  • Children's pool

What to do

  • Ski lifts nearby
  • Snowboarding nearby

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 1 building/tower
  • Fireplace in lobby
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Grab bar near toilet

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to September

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites offer free cancellation for a full refund?

Yes, Crossroads Inn & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crossroads Inn & Suites?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Crossroads Inn & Suites?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crossroads Inn & Suites?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.

What is there to do at Crossroads Inn & Suites and nearby?

Have fun with nearby winter activities like snowboarding and skiing. Crossroads Inn & Suites also has a seasonal outdoor pool.

What's the area around Crossroads Inn & Suites like?

Crossroads Inn & Suites is a short 7-minute walk from Ripley's Aquarium of the Smokies and 6 minutes' walk from Anakeesta. Travelers say the area is walkable and ideal for skiing.

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Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as good, tasty, and serving everything you could want. (110 reviews)
  • The pool was clean, well-maintained, and a perfect size for families to enjoy. (28 reviews)
  • Several restaurants and a coffee shop are within a 2-minute walking distance of the property. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Location
Breakfast
Service staff
Bed
Parking
Bathroom
Elevator
Fireplace
Attraction

Reviews

8/10 Very good

The beds and pillows were comfortable. The room has been upgraded. The office staff were all great. The breakfast was not great, nothing more than a school cafeteria would give you. Location is great for walking through Gatlinburg.
Tiffany, 1-night trip

10/10 Exceptional

It was clean, nice breakfast. Staff were very nice.
Pat, 1-night trip

10/10 Exceptional

Our room was great, had a little living room separate from bedroom and had 2 bedrooms, plus a nice size jetted tub and fireplace. Would definitely stay again.
Molly, 2-night trip

8/10 Very good

Carpet was very nasty other than that everything was good. We felt very uncomfortable because of carpet.
MONINDER, 3-night trip

8/10 Very good

Good location, staff it is nice and it is very clean hotel
Yarima, 2-night trip

10/10 Exceptional

Good breakfast included
Janet, 1-night trip

10/10 Exceptional

Great place to stay you can walk everywhere you don’t have to drive
Lisa, 2-night trip

8/10 Very good

Stay was good. Nice room comfortable bed. Small bathroom and jets on jetted tub not great. Clean room daily but would not leave more toiletries had to get from office. Convenient location will stay again.
Mary, 4-night trip

10/10 Exceptional

It was close to downtown Gatlinburg and the entrance to the Great Smoky Mountains NP.
Nicole, 1-night trip

8/10 Very good

A great place for the price! Clean room, nice comfy bed, a BIG jacuzzi tub, and a quiet place to relax. It’s not anything fancy, but if you want a clean, quiet room for a fair price, this is your place!
Scott, 1-night trip

2/10 Poor

There was Roaches in the bathroom and there was a really bad smell in the room when we checked in. Luckily we had some febreeze. The second night wasn’t bad as the hotel staff cleaned the room really nice. Our third night was terrible as we found roaches in the bathroom while my fiancé was in the shower. Then another behind the toilet. We got out of there as fast as possible. Was very dissatisfied with this experience.
Roach on the shower wall.
Floyd, 3-night trip

10/10 Exceptional

Very clean, comfortable, the air conditioning was amazing. Everyone was pleasant. Will be coming back next trip!!
karen, 2-night trip

10/10 Exceptional

Gatlinburg trip

Amazing breakfast offered. Great and friendly staff.
Rebecca, 2-night trip

8/10 Very good

Overall the stay was okay. The ceiling of our room does have some issues of stains and also the paint was peeling off too. The ac did give off a bit of a musty smell which was a bit annoying and the toilet was outdated. The bed was comfortable and I did appreciate the service of changing our sheets and replacing the trash bags daily.
4-night trip

10/10 Exceptional

Loved that everything was within a 15 min walk from the property and that it was very affordable compared to everything else around!
Ned E, 5-night trip

10/10 Exceptional

Comfortable and simple

Clean and pleasant have stayed here in the past always a great experience!
amber, 2-night trip

8/10 Very good

The views at nighttime was probably the best part!
Brittany, 5-night trip

10/10 Exceptional

The property was quiet and the rooms were clean
Jherrandall, 3-night trip

10/10 Exceptional

Excellent staff! Mrs. Thashany is amazing—she has a wonderful personality, is very friendly, and provided us with great recommendations for places to visit during our stay. The customer service was outstanding.
Jarelys, 2-night trip

8/10 Very good

Great location. Staff was wonderful. We booked it for the baby pool and there were adults rolling around for in it the evening we wanted to use it. Ew.
Alanna, 1-night trip

10/10 Exceptional

The hotel location .was perfec4 walking distance
Misty Dawn, 3-night trip

10/10 Exceptional

Perfect LOCATION!!! Very nice hotel. Friendly staff. Clean hotel. Will stay again!!
April, 3-night trip

10/10 Exceptional

We have stayed at this property many times. Good location for walking. Offer decent free breakfast is a plus! Fair price. Always consistent!
Valerie, 3-night trip

8/10 Very good

The staff is super friendly and kind, very helpful. The breakfast was okay but needs to be switched like every other day with new choices. The pool was also amazing/clean and super close to everything in gatlinburg!!! Location is the key here!!
Amy, 3-night trip

2/10 Poor

The pictures of this property are misleading as it appears to be a resort while it's a very old setting and there was a musty smell in the room and a mold in the bathroom. We checked in and stayed for only 2 hours before leaving and finding another hotel as a walk-in.
Thomas, 1-night trip