호텔 레지나 오페라 그랑 불르바르

This hotel was a pleasant place to stay. It was comfortable, clean and the AC system was perfect, very quiet so it did not disrupt sleep. The staff were very helpful. The area has homeless people on the street but staff mentioned they have never had issues with them, which was true in our case as well. We did take an Uber back after dark as we were uncomfortable to walk there at night. Their shuttle service back to the airport was a nice feature offered.

The location is the best thing about this hotel. Staff wasn't very friendly. The room was small and desperately needed to be cleaned (stains on carpet and sofa). Our toilet seat was broken. Fortunately, the manager had maintenance fix the toilet the next day. I wouldn't stay here again.

I don't know who is in charge of rating hotels but they must have been smoking something when they rated this a 4 star. When I say it would generous giving this hotel a 2 star rating, I am not exaggerating. - Mini fridge in room was hot - we were told they couldn't fix it as it was a weekend. - No bar, although hotel website say there is. - No room service although website says there is. - Phone in room wasn't even connected to a phone plug. It was just there as a prop. - Rooms are VERY small - No view - No seating in Lobby other than single chairs at tables. - Have to pay extra for breakfast - Bathrooms in room are barely walkable they're so small. - Hotel only gave us 2 towels for 3 people. AVOID this hotel - make sure you stay somewhere that is actually a 4 star.

We had a good trip and were very satisfied with the hotel. The room was very clean and comfortable, however there wasn’t any information in the room regarding the area or the local amenities. There were no tea and coffee facilities in the room, which we knew but it was very unclear as to when you could use the coffee machine downstairs. We also had a fire alarm go off on Saturday evening and we started to leave via the stairs, we were on floor 5, when some other guests told us we could go back to our room. NO member of staff came round to reassure us that everything was okay!! I think they should have. The staff in general were very pleasant and helpful, but a little more info would have made the stay more relaxed.