비에나트 호텔 암 뮤지엄쿼티어, 빈

위치가 정말 환상적임...박물관 및 관광장소와 가까이 있습니다. 호텔직원은 친절했고 좋았습니다...조식도 마음에 들었습니다....옥탑층이라 전망도 좋았습니다..여행중 최고 만족한것 같습니다.

뮤지엄쿼터와 가까워서 예약했는데... 실수로 오버부킹되어 있는데 자기 체인의 다른 호텔로 가랍니다. 아침주겠다, 방을 업글해주겠다... 면서 워낙 단호하게 말해서 어쩔수 없이 택시로 옮겼습니다만, 거리도 비엔나링에서 지하철 2코스... 9살 아이와 걸어가기 힘든 곳입니다. 호텔스 닷컴 측에도 강력히 문제제기합니다.

최상의 접근성

great location for museums. Coffee & tables to eat a bought in lunch were really valuable.

We booked with a nonrefundable rate for a Superior room. When we arrived, we were given our key and as soon as we entered the room, we knew it was not right. They had given us a standard and not told us they downgraded us. When we talked to the front desk, they admitted it was the incorrect room, as they had overbooked the Superior room. While they did try to sneak it past us, we were willing to accept the standard room- we did not have a choice, really. Reasonably, we asked for the difference between the Superior and the Standard room to be refunded. As we did not make a change to the reservation, they did- they had no right to refuse us this refund but they did anyway. They offered us free minibar instead. We did not want it. We asked again for the refund and they still refused. Called hotels.com customer service, who then called the hotel and they still refused. Absolutely appalling- worst service I have ever had at a hotel. Besides this- The hotel was fine. The room was unimpressive and the furniture was in bad condition. The shower head was broken.