2/10 - 별로예요
2025년 5월 5일
Horrible experience, great staff no refund process
I recently booked a stay at the Best Western in Jacksonville, Arkansas through Expedia and unfortunately had a very disappointing experience. The room I was given was a smoking room, which I expected to have a smell, and I was willing to deal with that due to limited room availability. However, the condition of the room was unacceptable.
The bed sheets had visible stains, the shower had orange-brown buildup around the edges, and the toilet appeared unclean. One of the lights in the room didn’t work, the smoke detector was disconnected with exposed wires, and the peephole was covered with toilet paper from the inside—clearly not a safe or welcoming setup.
I addressed these concerns with the front desk, and the staff member I spoke with was very understanding and helpful. He offered a refund without hesitation, which I appreciated. Unfortunately, the refund process has been difficult due to poor communication between Expedia and Best Western.
Because of how unclean the room was, I ended up leaving and booking another hotel. While the staff was kind and professional, the overall experience was disappointing and I would not stay at this location again.
Johnny
Johnny 님, 1박 출장
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