Everything was clean and comfortable and the service was very friendly. The only disappointment was the breakfast food which was terrible.
May
3๋ฐ ๊ฐ์กฑ ์ฌํ
2/10
Our air conditioner was not working in our room on a 92 degree day. The front desk clerk claimed the hotel was full so we could not change rooms. I requested a fan and a partial refund for the inconvenience and the fact that I paid $240 for a room that I booked expecting A/C. The clerk said sheโd reach out to her manager regarding my partial refund request.
9:30 PM that evening, I was denied my partial refund and offered another room! That was my original request shortly after check in when they claimed the hotel was full! By that time of the night, my daughter was asleep therefore we did not move. It was an unpleasant sleepiness, hot night!
The next morning at 8:55am a maid walked into our room without knocking and the โdo not disturbโ sign was on the door. I reported that incident to the front desk upon check out and the clerk told me she had me โchecked outโ already, thatโs why the maid entered my room. I was obviously not checked out as I was standing right there requesting to check out! I was not even offered an apology. Terrible customer service; not even a simple ,
โ Iโm sorry for the misunderstandingโ.
Dana
์น๊ตฌ์ 1๋ฐ ์ฌํ
8/10
The shower floor was slippery and there were no grab bars in the stall. Otherwise everything was fine
Cynthia S.
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Alfred
1๋ฐ ์ฌํ
8/10
Carmen
1๋ฐ ์ฌํ
6/10
This hotel was fine for two nights with my kids. Breakfast was one of the better things about this hotel. Rooms smell musty and have the bare minimum essentials needed. Front desk people are not friendly and no one working there smiles. They just look unhappy and annoyed. No elevator in the Lodge which was fine for us but could be an issue for others. I probably wouldnโt stay here again.
Laura
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Isabella
1๋ฐ ์ฌํ
10/10
Stayed for one night. The room was in perfect condition. Very clean and the bed was comfy. Everything was top notch and easy check in and out.