롬 메리어트 파크 호텔

The experience was overall positive. Stuff was very helpful and polite so keep on behaving this way. Breakfast was rich. I found the room a bit scrappy for the price I paid and connections with the airport only rely on a shuttle bus which should be paid for in advance.

Only a one night stay. Had to catch early morning flight to U.S. Loved the customer service. I had a bad muscle cramp, and the bar in the center of the lobby filled a trash bag full of ice for me!

It was 80 degrees and they didn't open the pool. It was too far away from City center and attractions although they did have shuttles it took 40 minutes each way.

I booked my Hotel through Hotels.com, which I frequently do. I am a Marriott rewards member but I don't use it a lot, I use Hotels.com or Southwest because the point value is more valuable to me. I am a customer that averages at least 50 nights a year with Hotels. This hotel did have my confirmed paid for reservation with hotels.com. They questioned me when I had turned it in, which was more than 24 hours prior to my arrival. They brought a manager out, (female) who was the rudest hotel manager I have ever dealt with. And this is not my first International travel. I also speak Italian so was not a language issue. Rude is rude. I told her she will be getting a call from Hotels.com shortly after she charged my credit card because she told me hotels.com has not paid for it. Hotels.com did call and they lied to hotels.com and said they did not charge my credit card. I hate liers more than rude people, I have never had an experience in a Marriott like this. Worst experience ever.

The hotel was beautiful. Friendly staff, large and classic luxury rooms and great pool area. Only downside is its not in the city of Rome. but also not far away.