Unsafe with fire security issue, the place was closed but still rented out???
First problem. On arrival at 3.10 pm (automatic checkins only, no staff on site) even outside the building I could hear that the fire alarm was off. Once I entered the building, I called the hotel number and I was promised that the faulty alarm would be fixed shortly.
The second problem. Once I unlocked the door to my room, my key got stuck in the lock what was already falling apart, very old as everything in the building. I notified the hotel staff by calling them and got another 'promise' that this would be fixed. Then I left the hotel to explore Brighton.
After three hours, at 6 pm I received a call from a hotel staff asking me if I managed to check in. In response, I had to remind the fire alarm problem and the stuck key problem. The person 'promised' that their colleagues would fix the issues.
Once back to the hotel at 8 pm, surprise, surprise! Nothing changed. Then I checked the fire alarm panel and found a servicing company A&T number. Their response was "call fire brigade on 999.This building is and was closed and not to be rented out." So I called 999 who arrived in 2 minutes and then a neighbour mentioned that there was a flooding in the building what damaged electricity and the place seems to be unsafe, confirming A&T reply.
Finally at 9 pm I left back to Cambridge.
I asked for a refund, got nothing so far. Hotels.com promised ยฃ30 in vouchers even though I paid ยฃ120 for the night.
