This was our second stay there and just like the first time we had issues with our key cards to access our room and required several trips to the front desk. Finally, this time I demanded to be relocated to a different room. Both rooms had issues with the AC. It would not get cooler than 21.5c. With that said, the hospitality was exceptional. If youโre looking for the best overall stay on the island, this one is one Iโd recommend.
Shawn
Shawn ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 6์ผ
Knut Olav
Knut Olav ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 2์ผ
Denise
Denise ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 26์ผ
Honeymoon
The only thing I didnโt like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.โFood was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
Delisa
Delisa ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 17์ผ
Kody
Kody ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 4์ผ
Leslie
Leslie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 31์ผ
Kathryn
Kathryn ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 16์ผ
William R
William R ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 13์ผ
Best vaca!
Great stay. Second time at this resort. Alejandro, Eduardo, Danny, housekeeper Yessi, were all wonderful. Planning on coming back in a few months.
Stacy
Stacy ๋, ์น๊ตฌ์ 8๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 5์ผ
Jeremy
Jeremy ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 24์ผ
Too much congestion on island for me
Spoke with concierge at check out . Had a misunderstanding regarding price of water . No resolution. Prolly wonโt go back
deborah
deborah ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 23์ผ
Aledia
Aledia ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 18์ผ
Buena comida, excelente playa
OSCAR
OSCAR ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 14์ผ
Brandon
Brandon ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 13์ผ
The hotel was very nice. The food was great!
Cynthia
Cynthia ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 12์ผ
Quiet and relaxing property right on Playa Norte! The air conditioning didnโt work well nor did the jacuzzi. Overall, I still enjoyed my stay.
charmaine
charmaine ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 12์ผ
Everything was fabulous
Miriam
Miriam ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 12์ผ
Elizabeth Ann
Elizabeth Ann ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 10์ผ
Privilege Aluxes was wonderful, from the private beach area to our hot tub on the balcony we enjoyed every minute. Michael and Jaime in guest services were prefecto! Jaime has shared about an excursion the day before, but I was undecided. I called at 10am the day of and Michael got us on the 10:30 excursion, it was seamless! Gordiddi and Jose, a couple of the outdoor security guys, went above and beyond to help park our golf cart, greeted us in the street and make sure we had a good time on Hidalgo. Edwin was wonderful in explaining all the amenities and Jesus was wonderful giving details at checkout
Francesca
Francesca ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 10์ผ
We had the best time! Everything...the room, the food, service, and location were wonderful! I am already looking to book a return trip!
Larissa
Larissa ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Smaller scale, adults only all-inclusive was a delight. Was not overly busy so quite relaxing. Food was good quality, pools and beach were great. Would stay again, which is saying a lot because I love the food on the island so much that this was the first time Iโve done AI here.
Amy
Amy ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Very friendly and amazing stay! Communication was the key and it was great!
Christina
Christina ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Brian
Brian ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 8์ผ
Very rude staff. Nothing was included, not water or food. Drinks were terrible. Very hard to come by any cold water. Have to wait an hour for sub par room service. House keeping very inconsiderate. No privacy. Barged in our room on us many times. Our ocean front balcony was actually overlooking the cemetery and trash area for the resort. It smelled. They only wanted to clean the room while we were in it trying to nap, then got defensive when we told them to go away. They have "5 restaurants" but one is just poolside snacks, 2 are reservation only and just on certain days, the one we did manage to get was inedible. Dont ever count on your mini bar getting refilled. Do not stay a week, or at all for that matter. It was hell, hot hell dogshit. Ps; theres only 3 types of terrible skunked beer that they dont bother to refrigerate.
Carmen Michael
Carmen Michael ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 7์ผ
We enjoyed some of the things privileges has to offer but it wasnโt a 5 star as noted.