Staff not knowing what they were doing most of the time. Long wait to check in. Because of early departure, I was advised that breakfast would be from 7:30/8am or I could have something made up waiting for me in the morning. Nothing prepared, told in the morning breakfast wouldn’t be available until 08:30, so went without with no offer of a small refund to cover the cost. During the previous evening’s booked meal for 15, many items on the menu were not available. Alternatives were offered, but four eggs to replace ham on a course of egg, ham and chips? Not acceptable. This was my second stay here, but will not be returning. Standards last year weren’t great, but this year have dropped too far. So unfortunately for them, I shall not be returning. I’ve found better and cheaper alternatives nearby.