호텔 파트리아, 피스토이아

It was a last minute choice due to a change in plans. The hotel was great and even exceeded our expectations. Right in the middle of the old city and all the nice restaurants. Very favorable recommendation.

Excellent central location. I was here for the blues festival and would definitely use this hotel again if I return. Air conditioning was a god-send as the town was very hot.

We stopped in the day before to ask if it was possible to check in early the next day,the gentlemen that greeted us was extremely friendly and said it would be no problem at all! We arrived the next day and were greeted by a different staff member who said they did not do early check-in, but we could leave our things and she would do her best! We were grateful! We did check in early, however we were placed in a room with broken air conditioning, as we later found out, this was a known problem in the room. At about 3am, we could no longer stand the heat of the room and were transferred to a smaller room which did get nice and cold (only after sweating for hours and having to re-pack all of our things to move)! We enjoyed a lovely breakfast with great service. Upon checkout, we asked if we could be compensated for the trouble and were told that if we would have been from the area, we'd understand it's hot out and to expect a hot room. All in all, the issue was rectified, but it took a long and uncomfortable conversation with the host, as if we were in the wrong for being uncomfortable with a broken air conditioner, despite the fact that we'd booked the room well in advance. We were made to feel cheap and out of place which is not the case whatsoever. I would recommend the hotel to others, as the service was mostly great, the location is superb, and breakfast was delicious. We will not be returning to this establishment on our next trip to Pistoia.