I was really looking forward to my stay, especially because the hotel advertised a swimming pool, which was a major factor in choosing this property. Unfortunately, the pool was closed for the entire duration of my stay, and there was no prior notice or communication about this.
It was disappointing, as the pool was a key amenity I expected and planned to use. When I raised the issue, there was little to no acknowledgment or effort to offer compensation.
The rest of the stay wasaverage, but the lack of transparency around facilities really affected my experience. Guests should be informed in advance if major amenities are unavailable. I hope the hotel improves communication in the future.
Also bear in mind this is more like a campus there are a lot of students that live there. It didn’t bother us but if you are looking to relax you might find it difficult at times due to noise.