4/10
I had a reservation for four rooms. The male desk clerk was nonchalant and unfriendly. Plus, he assigned one of the four rooms to another family. I walked into the hotel, and another family was already occupying the room. We had to double up on a room in order to shower, dress and prepare to attend a graduation dinner. That was totally unacceptable! In this AI/computer age, how can you assign the same room to two families? My children and I could have easily witnessed something inappropriate while entering an occupied room.
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