Arrived midnight as flight delayed but very fast check in process
My room was at 19 floor with a nice city view
Hotel room was very spacious and clean
Bed is very comfortable and I have a very good sleep
Suggest to increase type of food for breakfast
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10/10 - 최고예요
chor sang
2025년 6월 3일
前台服務態度非常好 👍 餐廳的美食好吃
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10/10 - 최고예요
Mei Ling Regina
2025년 7월 28일
整體十分滿意,會再入住
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10/10 - 최고예요
KAM WING
2025년 5월 18일
Nice breakfast buffet
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10/10 - 최고예요
Kwok Chu
2025년 10월 27일
清楚整齊,服务週到,由其是你们接待同事Leo
早点有沙拉,包点,白粥,非常好
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10/10 - 최고예요
yeemaneva
2025년 4월 19일
酒店距離高鐵及景點不遠,設施很新淨,晚上睡覺很寧静,員工態度很好,下次會再入住凱悦品牌的逸扉酒店。
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10/10 - 최고예요
Cheng Hwee
2025년 6월 12일
Very friendly staff n great environment
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10/10 - 최고예요
Chui LIn
2025년 11월 9일
Very nice hotel. Hotel is very clean and very comfortable. Although breakfast spread is limited but overall we still enjoy our stay. Shoutout to staff Zev who went all the way to make sure we are well settled in. Will recommend and will definitely go back if I come back to Shantou again .
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8/10 - 매우 좋아요
Kin Lap
2026년 1월 10일
房間整潔地點適中服務好,但健身室設備不足
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10/10 - 최고예요
Lai Fun
2025년 10월 19일
Outskirts but room was comfortable, nice and cleesn. Breakfast not hot, no warmer
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10/10 - 최고예요
Hon Tak Momis
2025년 11월 30일
A wonderful stay
From the moment I arrived, the staff made me feel welcomed. They were friendly, attentive, and eager to help. The check-in process was quick and efficient with the help of Leo and Zen in the check in counter.
The room was beautifully designed and decorated.
The location was perfect, just 15 minutes taxi distance (~10-15 RMB)to all attractions
Overall, my experience at UrCove Shantou was fantastic, and I look forward to returning in the future.
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10/10 - 최고예요
Chau Ping
2025년 4월 26일
It’s a new hotel and overall experience is great. Just they didn’t expect max capacity for the Easter long weekends we stayed and under staffed, even they are trying to be helpful. Overall I would come again given beds are very comfortable and service is excellent.
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10/10 - 최고예요
kang
2025년 6월 13일
Recommended Stay
New hotel. Clean. Spacious. Staff Mr Zhuang and his team very helpful and nice.
This is a very confortable and clean hotel. It is well located. Breakfast offers western food. Room is relatively spacious. Complementary drinks and soda are offered free of charge. Access through taxi is not ease as the English name is not found at Didi app. My taxi driver drove me to a wrong one. In overall, I highly recommend it.
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10/10 - 최고예요
Chee Yeong
2025년 6월 10일
**Excellent Stay with Outstanding Hospitality –
**Excellent Stay with Outstanding Hospitality – Special Thanks to 小庄!**
My stay at Urcove Hotel was truly enjoyable, thanks to the warm and attentive service. A special shout-out to 小庄 (Xiao Zhuang) at check-in—they were incredibly friendly, sincere, and went above and beyond by providing their WeChat contact for seamless communication during my stay. Having direct access to assistance made me feel well taken care of, and it’s clear the staff genuinely want guests to have a great experience.
The room was comfortable, and the amenities met my needs perfectly. The only minor hiccup was that room service entered despite the "Do Not Disturb" sign, but this was a small issue in an otherwise flawless stay.
Overall, I highly recommend Urcove Hotel, especially for the exceptional hospitality shown by 小庄 and the team. Thank you for making my stay so pleasant—I’d gladly return!
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10/10 - 최고예요
Soong Teck
2025년 8월 7일
Getting to this property from the airport isn't overly challenging. I landed in the late evening. Booking via Expedia presented a bit of a hurdle as Expedia doesn't provide the hotel confirmation number (which is different from other platforms). Fortunately, I reached out to the hotel via their official email and obtained the confirmation, ensuring a seamless process.
The receptionists are incredibly friendly and serve with enthusiasm. I can communicate with them effortlessly and have my inquiries addressed promptly. Once, I left my keycard in the room, and after verifying my identity, they reissued it. Additionally, they engaged in small talk, which made it seem like they were sincerely interested in building a good rapport.
Retrieving my parcels from the reception was also relatively hassle-free.
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10/10 - 최고예요
Soong Teck
2025년 8월 7일
Due to my visit to a nearby city, I've extended my hotel stay by one additional day. Since this is an extension of a prior booking, I was informed that I needed to have my keycard validated. The hotel's system can't automatically grant extra days beyond the current booking. The validation process was quite straightforward and quick.
Upon check - out, I requested the receptionist to help me return an item by giving it to a courier. He readily provided assistance. Moreover, when they learned that I was skipping breakfast to catch an early train, I was even offered a to - go coffee.
I truly value the service provided by the hotel team. The complimentary washer and dryer are impressively fast, completing a cycle within an hour. This has been extremely helpful in minimizing the number of clothes I had to pack for this trip.
However, if I had to point out one aspect for improvement, it would be the noise from the nearby construction. The hotel could have installed better double or triple - glazed windows to mitigate this issue.