호텔 드 프랑스

No reception/personnel working in hotel after 11pm. Checkin with the automated box. Feel unsecure if any emergency going to happen after 11pm then you have to figure it out your own way. R

good location. no air con and it was very warm. access to tea/coffee at night would be welcome. not a great choice at breakfast, especially if you are a bit later down.

Very nice hotel. I've stayed there several times. Great breakfast. Parking is difficult.

Hotel manager did not speak any English. The room we were given was a joke. Definitely not 4 star. The double bed was against the wall so you could not get out. Dark and dingy. After a lot of complaining we were changed to a slightly better room. It had no air con and when you opened the window the noise from the traffic was horrendous. We were also next to a small lift which was very noisy in the early morning. The hotel needed a complete revamp. The pictures of the garden, staircase and rooms were nothing like the Internet pictures. The bathroom was so small you had your knees against the wall when on the toilet and had to squeeze into the shower. The TV needed a computer technician to work as it was such an antiquated system. Four star is a joke this should be re-classified to a two star. One of the most disappointing hotels we have stayed in on hotels.com. We would have liked a refund or to book somewhere else. Unfortunately we paid up front so would have lost money. Feel that hotels.com should look at some form of compensation. All other hotels booked on this trip have been superb. Very disappointed with this hotel.

Hotel was very clean and comfortable. The staff was very friendly and polite. Very good location.