가야 그랜드 호텔

From the moment we arrived to our departure we were looked after to a very high standard. All of the staff without exception were courteous, cheerful, polite, and helpful - nothing was too much trouble. Our room was faultless - attention to detail was apparent in every area. Breakfast was excellent - universal to cater for all tastes. The hotel does not serve alcohol, which could be a problem for some but was not an issue for us as we were there to spend time with our grandchildren. Lovely warm outdoor pools - very child friendly. Costwise - excellent value for money. Location - shopping mall within walking distance. Taxis readily available for forecourt to access other locations.

Great hotel to stay

The bedding was terrible. The most awful pillows.

The hotel staff were fantastic, as was breakfast and room was adequate , however the location of hotel is a bit out of the way for a 1-2 day stay. The Seafood buffet was good However we did not realise it was a dry hotel therefore does not serve alcohol, wasn’t really a problem for us but may be annoying if we had stayed longer and can’t recall it being mentioned when researching booking

The rooms need to be refurbished and ventilated because of bad smell and faulty shower door, but the door was eventually fixed. Room service is very slow as it took more than 40 minutes for them to send someone to help warm up my daughter’s milk. The free shuttle available is very limited and not flexible, so not good for family with young kids. Hotel is also far away and you will waste money on taxis due to the limited free and none flexible shuttles. On my checking out day, I requested to be dropped off marina hall so I can then take a taxi to my final destination, the concierge refused without considering I have a young kid and would cost me a lot to get to the city. He really didn’t care because I was checking out. Some if the staff were hood with their services especially Preeti, Tatiana and the restaurant staff.