가야 그랜드 호텔

Great hotel to stay

The bedding was terrible. The most awful pillows.

The hotel staff were fantastic, as was breakfast and room was adequate , however the location of hotel is a bit out of the way for a 1-2 day stay. The Seafood buffet was good However we did not realise it was a dry hotel therefore does not serve alcohol, wasn’t really a problem for us but may be annoying if we had stayed longer and can’t recall it being mentioned when researching booking

The rooms need to be refurbished and ventilated because of bad smell and faulty shower door, but the door was eventually fixed. Room service is very slow as it took more than 40 minutes for them to send someone to help warm up my daughter’s milk. The free shuttle available is very limited and not flexible, so not good for family with young kids. Hotel is also far away and you will waste money on taxis due to the limited free and none flexible shuttles. On my checking out day, I requested to be dropped off marina hall so I can then take a taxi to my final destination, the concierge refused without considering I have a young kid and would cost me a lot to get to the city. He really didn’t care because I was checking out. Some if the staff were hood with their services especially Preeti, Tatiana and the restaurant staff.

Stayed here as it was close to our friends on Jumeria golf . Felt like a cheap package hotel for Chinese tourists . It’s like they’ve put a hotel in a building not designed to be a hotel , strange dark rooms , lifts in a forgotten corner of the hotel , pool that never gets the sun . Noisy corridor. Staff were friendly enough .