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Terrible experience bad service

booked it on Hotels.com but it felt more like an airbnb room in shared quarters. the desk is manned only up till 9pm. The room itself was a very good size that I had. The location is great for getting around to see things. Recommendations for local restaurants were excellent. I was there for such a short period of time that I didn't really use the shared terrace or kitchen but it is a nice things to have. wifi was a bit inconsistent at times.

Staff (Dimitri and Daiana) were fantastic! Extremely helpful in getting our luggage after Lufthansa lost it. Got on the phone and talked (in Italian) to the lost luggage dept. and got it delivered the next day. Also got us transportation to our cruise ship and taxis. Helped with walking locations of sites in Rome. Breakfast was delivered every morning and a fantastic view of the Colosseo and Forum from the veranda/garden. Location was perfect, within walking distance of many major sites. Highly recommend.

Great location...saw the Colosseum from our room!! The staff were super friendly and very helpful. Also, the breakfast brought to the room was really good and much help when traveling. There was nice common space to use; terrace outside and kitchen area. The wifi was spotty....and that was very annoying when we were relying on that for any mobile communication. The bathroom smelled bad at times as though there were sewage smell leaking in. The room was very small...but by Eruopean standards I guess it was not bad.

Everything was great - the room was very comfortable. The entire hotel appeared to be the 5th floor of this building with two other hotels on two other different floors this was a bit confusing - the name of the hotel is not on the outside of the building and it was not clear what to do once the driver dropped us off. Registration was on the 2nd floor and our room was on the 5th floor. Dimitri and Dianna were amazing. The breakfast was huge and delivered to your door. The area was perfect - restaurants, grocery stores, ATMs abound. 5 minute walk to the Coliseum and other main tourist attractions are not much further. Check out was a little confusing as well - I went down to the 2nd floor and no one answered the buzzer until a customer was coming out. But this was very minor. Would definitely come back!