Our stay at this hotel was extremely disappointing. When we arrived, we were told our reservation had been cancelled without any prior notice. After some time, we were finally given a roomโbut it was in unacceptable condition.
The room was filthy. There were stains that appeared to be blood on the door, bed, and wall. Mold was visible on the side of the bed and on the ceiling. When we reported this to the front desk, they sent the lead housekeeper to clean the room. She insisted the stains were โjust rust,โ but the door was woodenโrust isnโt even possible on wood. The floor was also grimy and clearly hadnโt been cleaned properly.
To make matters worse, they failed to disclose an additional $200 security deposit at the time of booking. We only found out about it during check-in.
While the hotel advertises itself as โdog-friendly,โ that wasnโt our experience. There was no designated area for dogs to relieve themselves, and the surrounding grounds were covered in broken glass and trash. It was unsafe to walk our dog anywhere nearby. Even worse, the beach directly behind the hotel does not allow dogs, and you can be fined if youโre caught with one there.
The room was uncomfortable, the conditions were unsanitary, and the staff was unhelpful. Despite the poor experience, they refused to offer any discount or compensation. We would have left for another hotel, but traveling with our dog made that difficult.
I can usually overlook minor inconveniences, but this stay was not ok.