The hotel room and lobby is very nice to stay like modern style and very clean. In addition all of the crew is so kind and help me to stay smoothly in there. Location is also good to access the many popular place as well as train and subway station. It's perfect place to stay if you have a plan to visit the Birmingham with really reasonable cost!
It was only for work but was very clean and tidy f
Gary
Gary ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 19์ผ
Orla
Orla ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 17์ผ
Christine
Christine ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 15์ผ
Gary
Gary ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 12์ผ
Service with a smile
A few friends and I stayed to celebrate my sisterโs birthday, and we all thoroughly enjoyed our experience. The food was excellent โ something not many places can match.
The reception was warm and welcoming. Debbie, in particular, was efficient, offered great suggestions for evening activities, and delivered her service with a genuine smile.
Extremely Unprofessional โ No Room Provided Despite Full Payment
I had a terrible experience at this hotel. When I arrived at 5:00 PM with my family of four (having prepaid in full), the front desk told me they had no room available due to overbooking and room cleaning delays.
I was given two unacceptable options:
Take a room missing a sofa bed (despite booking for 4 people), or
Wait in the lobby with no estimate of how long.
When I questioned this, another male staff member got involved. I pointed out the check-in time was clearly stated as 3:00 PM, but he replied: โ3:00 PM doesnโt actually mean the room will be ready.โ His tone was rude and dismissive, and he made it seem like I was being unreasonable โ even though the hotel was at fault.
He tried to force me to accept a room that didnโt meet my booking, without apology or any effort to resolve the situation properly. Only after arguing did they finally give us the correct room.
This was an incredibly frustrating and unprofessional experience. Overbooking is the hotelโs responsibility โ not the customerโs. Staff should never blame guests for management failures. I do not recommend this hotel.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 28์ผ
Noisy
The bedroom was
noisy due to a soil down pipe being located near to the main bedroom. When rooms above flushed the toilet, the sound of waste falling could be heard in the bedroom and bathroom. This happened throughout the night when anyone in the hotel flushed the toilet.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 20์ผ
Donna
Donna ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 12์ผ
Jeffni
Jeffni ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 11์ผ
Ryan
Ryan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 10์ผ
R
R ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 10์ผ
Paul
Paul ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
Great apartment near the
kuldip
kuldip ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
Excellent staff
Very helpful
Tania
Tania ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 8์ผ
Pillows very hard, noisy fridge, could here next rooms toilet flushing,could here talking in corridor