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Absolutely magical !!!! champagne to start and fantasy castle from there —— such incredible service from the minute we walked in - staying at this hotel is worth going to Spain period - dinner was high end and worth every cent - chef came to greet us.... Toni

Everything and everyone was fabulous Will definitely be back and recommend to all!

We had booked two nights at The Mercer and had to cancel because there was a death in the family and we had to go home right away. We contacted the hotel immediately to notify them of the situation - four days prior to our check in - and they refused to cancel the reservation or refund any of what we paid. I've never been in a situation exactly like this but I have had to cancel hotels in the past for other reasons and I've never experienced customer service who refused to be helpful in any way. Fortunately the Hotels.com team was very helpful in doing everything they could to remedy the situation and I'm grateful to them for their understanding during an already difficult time.

Everything was great! staff exceptional Would highly recommend this hotel

We had a great stay at the hotel, great service and clean room. The room could have used a little more lighting but that was the only negative.