더 시카고 호텔 컬렉션 - 리버 노스/매그 마일

Stay was nice clean overall very comfortable there

Brittney, 1박 가족 여행, 2021년 4월 2일

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The room was nice and clean and comfortable. The area has a few places in walking distance, but not super close to the main area full of restaurants etc. it’s a bit of a walk to get to most things. Most disappointing, there is no staff whatsoever at the front desk until 4pm. You can’t even call. Want to check in early? Nope. Have a question about check in or parking? Forget about it. The second night, the front desk lady was great and very nice. But the first night, we waited an hour and a half for check in and they acted like that was “on time” bc they warned us at check in it would be an hour and a half minimum for our room to be cleaned and she had just started. I just was not impressed with how stressful the check in process was. Overall, the room was good though.

Sherri, 2박 가족 여행, 2021년 3월 29일

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Almost ruined my day

First I was charged a month in advance. I had to submit proof that I was billed because I kept on being told that they don't do that. Obviously someone did. I get an email that the person that charged my card was let go. I kept on contacting the hotel for early check in as well. I get told the day of my stay that my room was double booked and that they would refund my money. ABSOLUTELY NOT! I had been in communication with the hotel for several times and at no point did anyone tell me that the room that I had already been charged for was double booked. I had to go through the whole ordeal of explaining that I was already charged and being told that they don't do that AGAIN until the person did their research and finally said "you are right". I didn't get the room I reserved and unfortunately some of my group left because they did not want to stay in a different room. I am disappointed that this was my experience with this hotel.

1박 가족 여행, 2021년 3월 20일

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Never stay here

The guy at the front constantly had attitude, the tv didn’t work, I never received the amenties I paid for. We had to pay a resort fee, even though it’s not a resort. It was a waste of money. They pull money out your account 3 different time and I never received any of it back. Don’t go to this hotel , I felt like it was more of a scam.

Jazzmine, 친구와 2박 여행, 2021년 3월 19일

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Art and comfort

One of the coolest places I stayed at.

Larry, 1박 여행, 2021년 3월 6일

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Meh

The staff was friendly, the room wasn’t that great. The shower didn’t get very hot and the walls were very thin. We could hear everything going on in the halls

Jeremy, 1박 여행, 2021년 2월 27일

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Stuck in Chicago waiting for my car to be serviced. My two friends and I have been staying at the Chicago hotel collection north side for 5 nights (unexpected)! The customer service is incredible. Everyone has met our expectations plus some. The location is perfect. We have 1000* restaurants available to us

Savannah M, 친구와 1박 여행, 2021년 1월 31일

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Hotel great parking a nightmare for me

There was nothing wrong with hotel. The concierge suggested where to park and I used off site lot that I paid for. The second night after I paid for parking again because the sticker was not placed exactly in place, the car was towed. I had to pay 215.50 to get car back even with proof of paid parking ticket. Very disturbing and nothing I can do about it.

Mark, 2박 여행, 2021년 1월 16일

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I want to know why I got charged twice

Lakesha, 1박 여행, 2020년 12월 31일

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The hotel as a whole was beautiful! The rooms are really cute. I love the theme of the hotel as far as decor!!! Service was great. I will definitely be returning

Aarica, 친구와 2박 여행, 2020년 11월 13일

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