브레이크 포인트 호텔

Staff were nice. Location very good. Few steps to patong beach and very near bangla street. Rooms were clean with daily housekeeping. Only negative is no rollaway bed provided even if we paid for extra person. We stayed for 3 nights. We requested to transfer to a room with 2 beds but was denied.

We unable to check in to the hotel the first night because the night porter couldn't find the booking after a lot of explaining and talking the porter finally found the booking but there were no rooms the hotel was full!!!! So eventually after a number of telephone calls he took us across the road to a different hotel where we checked in for the night. This was approximately 2:30 am and we were shattered from traveling. So I don't know who was at fault the hotel or hotels.com I DONT THINK I WILL BE USING THEM AGAIN!!!!

When check in our room being taken, they upgrade us to another room. I don't like it, we're here for holiday, not moving one room to another. So bad. Hotel.com should reimburse my first day booking for the disturbances which we have to move to another room for the next morning.

It should have been a decent stay had the hotel not tried to charge us again (read cash) once we had already paid by hotels.com The customer service support from the website was prompt to contact the hotel and resolve this. About the stay, it was decent. Good location, right near to the Patong Beach.

Good place to stay, quiet.