2/10 - 별로예요
2025년 6월 8일
Locked out of my room two days in a row.
I stayed at Henann Crystal Resort Boracay and was locked out of my room for two days due to a dead battery in the door lock. Both times, I had just returned from the beach, soaking wet, and found myself unable to enter my room.
I had to walk all the way to the lobby in that state to report the issue. Then I had to wait outside my room again until staff came. Even after the door was finally opened, I couldn’t shower or relax because they continued working on the lock inside. It was just a long, uncomfortable cycle of waiting, with no chance to rest.
No apologies. No proper resolution. Just an offer to move rooms at 10:30 PM before my early morning checkout — completely unreasonable.
After my trip, I contacted the hotel. Their response was not only defensive, but also blamed me, saying I “refused” assistance — which is absolutely false. They denied the severity of the issue, avoided responsibility, and treated me as if I was the problem. They even pointed out that “other guests were satisfied,” as if that erased my experience. That attitude was both insulting and unprofessional.
This was not a minor issue. It completely ruined my stay. I’ll never return, and I strongly encourage others to reconsider booking this hotel.
Heeyeun
Heeyeun 님, 2박 여행
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