마가리타빌 키 웨스트 리조트 & 마리나

Love the location on the water but would have much preferred a room on the third floor as we had requested when we made our reservation and in subsequent calls to the hotel. I also loved working with Diana on the concierge desk. She was VERY helpful and very pleasant. I think the hotel badly needs to upgrade the lobby, the area around the concierge desk and the outdoor furniture at the restaurant. They look tired and don't match the price point of the hotel. Was also disappointed when we tried to reach the hotel before our stay to ask questions. Spent a lot of time on hold and it was difficult to get past the reservation takers to get answers to questions. Also, when we saw a lower rate for our room on Hotel.com the hotel refused to match it, so we had to cancel our reservation with the hotel and and book on Hotel.com instead. Also, the hotel never fixed the broken toilet paper holder despite our request.

Check in was slow. Three people but it appeared that only two were actually working when there was a line waiting. Toilet paper holder was broken and paper kept falling off. Telephone did not work. I found this to be unacceptable at what was supposed to be a better hotel!! Was not inexpensive.

The resort was exceptional. The room was clean and spacious with a great view from the balcony. The service from the hotel staff was also above average. We were able to stow our bags prior to check in and after check out. We were also sent a text message when our room was ready which was before the check in time, another bonus. The resort had a great pool area, restaurant, and second level bar area where we watched the sunset. The location was also perfect. Margaritaville Resort is right on the water and within walking distance to many restaurants, bars, and attractions. It is close enough to Duval Street and far enough away that you don't get all the crowds and noise.