Location is excellent, team is a bit confused but nice, however the condition of the room terrible. Rust on all metal in bathroom, mould, a 1,5m open crack in bathroom tiles. Wrapped drinking glass with large stains on it, bad smell from sink.
This would not have been an issue at a correct price level, where you know what you will get, but when paying 4 star price in a not central location it is very bad.
Brought this up to reception first evening, they did not have a solution, no offer to move room etc. We said we would follow up next day. Heard nothing. Same day after. Mentioned on check out, and got a response that “what would you like me to do?”. No action, no fix, no assistance.
First day, ok condition blue resort towels in room, from second day miscolored turquoise towels with damages all around replaced the blue ones.
The only reason this is not a 1 star review is the amazing beach next to the resort and the team is sweet, however a complete lack of management holds their delivery back and made for a really disappointing stay.
