6/10
Room was basic. Did the job. Wasn't given a towel on check in. And then charged £1 for the pleasure of using it. How generous! Just think this is penny pinching really what's the need to charge for a towel and for luggage storage when you're paying £72 for the night? Very unnecessary penny pinching that I think just loses a bit of goodwill regardless of whether it tells you this beforehand or not. Why not just charge £74 and I would be none the wiser.
adam
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