The building is beautiful. The room, gorgeous.
Clean, tidy. Staff are helpful.
The AC was not working in the Junior Suite and the room was unbearable hot.
We asked for fans and were told they just needed to reset the AC. And we went out.
Came back to 2 fans in the room.
The temperature increased overnight exponentially and had the worst night sleep. So uncomfortable and such a shame.
This is the only issue but it ended up being the main focus of our stay. We had a great day in London, celebrating our anniversary, and the room just let us down.
Exhausted, no sleep, and now off for another day in London before returning home.