Things I liked;
- location: between sapporo station and susukino station, close to many places
- very quiet: insulation is good, so I didn't hear any noise during my stay.
- free coffee at the lounge: taste of the free coffee is pretty good
Things I didn't like;
- cleaning: i stayed 4 nights but had to pay 750 yen to change bed seats. The hotel doesn't offer cleaning, so you have to choose or pay cleaning and indicate your choice every day
Things I hated;
- staff service especially young staffs: 1) they cannot speak english, so you need to have google translate. They are not kind at all. It was surprise to me when I usually meet kind japanese peopel.
- worst staff; one morning, I had to fight with a lady staff. I asked for seat change. She kept saying "the hotel doesn't offer cleaning." (Using translating app). I kept saying "pay, pay" but she kept showing the app... finally I raised my voice and she opened 'cleaning manual' and repeatedly showed the same message. Funny enough, on the bottom of the manual page, it says '750 yen for bed sear change.' For this whole event when she was wrong, she didn't apologize at all. It was me who said thank you at the end. Last not least, during this whole event, no one else came up to help us. The staff service was the worst among my hotel stay in my life.