We stayed at the Hard Rock Los Cabos for my birthday celebration in September 2024. This was our second time staying at this property. We absolutely loved it the first time we visited, and this second time was no different. The staff is very courteous and welcoming, with the exception of the gentleman that tried to get us to meet with him for breakfast to discuss their “timeshare” deals. He was super nice when we arrived, even offering drinks, but when we politely declined his invitation, his mood changed. Even avoiding us when he would see us in the lobby. I honestly didn’t take offense, but think it’s kinda funny and poor customer service. The pools are amazing! My kids loved the water slides and the pool next to it. My husband paid for a birthday package which included a photography session with Daniel. He was truly so great! He took his time with me and my family and took beautiful pictures of our family. The AC was not working well when we first arrived, but it was fixed immediately and we did not have any issues on the rest of our trip. We probably wouldn’t stay here again. The property is nice and the staff is great, but you can’t enjoy the beach. It’s not safe to swim in. So, if you are looking for a property where you can enjoy the beach, this is not it. If you really don’t care for the beach, then I would definitely recommend staying here.