The view from the hotel is the only good thing I can say about this place - and our morning waiter, Maksim. Gorgeous views of the sea at this hotel. But other than the view and one person, the hotel staff and rooms were awful for the price. Staff was incredibly rude and unwelcoming. The front desk staff did not even say hello or welcome, just “I’m going to need your passports and oh, breakfast is NOT included”. From the non-working keys, to being given the wrong room, to no room upgrade even though promised by Expedia, to being denied service at the nearby pool bar because my husband had on a swimsuit and t shirt?? (At a poolside bar!) This place needs an overhaul and massive retraining when it comes to service. The rooms are tiny, reek of smoke and are poorly maintained. Do not waste your money here. I do want to say that our waiter at breakfast, Maksim, deserves a raise! He was the one bright shining star in a hotel that is otherwise filled with rude snobby service. Thank you Maksim for being such a friendly, kind and helpful person! Everyone at Akra should learn from you.