2/10 Poor
Nov 26, 2024
Rundown, unclean, and without any hospitality
* Host unprepared for check-in
* I had to wait outside and call hotels.com
* Host called me back after my call to hotels.com
* Host did not clean before check-in
* Host made me wait to use the shower, bathroom wasn't cleaned
* Bathroom was not clean after the cleaning
* Would not allow use of washing machine for my small load
* Denied use of dryer after I hand washed my clothes and suggested I put them outside to dry
* Allowed use of dryer only after I asked her to show me to the clothesline
* No allocated space for guest in refrigerator
* TVs don't work, no sound in room 1, broken screen in room 2
* Thermostat was locked to 69F with a cage around it, I wore my coat inside
* Host provided 3 keys:
* Wrong key for my room
* Wrong key for front door
* Only correct key is for front gate
* Host said they would make new keys and did not
* Host said not to call her number, only text
* Host was slow to respond or unresponsive to text messages
* I discovered a key on my keyring worked for room 2
* Requested to switch to the the room I have a key for so I could lock my door
* Host refused to make room I have the key for ready for me to move to
* The Internet started off fast, and then became unusable
* I should have taken pictures of the rundown and unclean state of things, but it's her home so I didn't feel comfortable taking pictures
James
James, 2-night trip
Verified Hotels.com guest review
